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  • Profile Image

    Forms are not being sent to my email address

    Asked by Bob  on March 06, 2014 at 03:38 PM

    Recently, individuals have been completing my online forms but they have not been sent to my email address as they have in the past.  I do not know why this is happening and would appreciate your assistance.

    Page URL:
    http://fuel4mance.squarespace.com/nutrition-questionnaire/

    email online forms assistance and
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    JotForm Support

    Answered by EltonCris on March 06, 2014 at 04:17 PM

    Hi,

    It should be fine by now. Please recheck.

    Your email ended in the bounce list due to the following reason.

    Result: 

    coachbob@fuel4mance.com is IN the bounce list  

    Reason(s) : smtp;550 5.1.0  sender rejected. IB504 - 205.201.139.16

    To prevent this from occurring again, please whitelist JotMail IPs to your email provider side to avoid any blockage on the email delivery.

    Thank you!