What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Is there a way to send "conditional" responses?

    Asked by fsu_education on March 06, 2014 at 04:11 PM

    Is there a way to send "conditional" responses? i.e. Someone picks vegetarian menu and because they selected vegan, they get an email saying we got their form and confirmed their vegan request. Where there will be options for chicken and steak pickers and they get their menu options in the confirmation email. Thanks



    This is a re-post of a comment on Creating a Form Autoresponder

    email responses selected thanks
  • Profile Image
    JotForm Support

    Answered by KadeJM on March 06, 2014 at 04:51 PM

    As a matter afact you can actually apply conditions to your autoresponses known as a Conditional Email which is one of the options in your Conditions Wizard.

    However, unfortunately it's not possible to hold responses for a form inside an email since the programming required for that needs to be working on both serverside and clientside in order for it to work. And I am under the impression that this may be what you might have been seeking or referring to. This is often the reason why advanced coding inside emails never works with the exception of html read by default in your browser or mail client.

    Additionally, the normal way we recommend doing this to bypass that problem is to make two forms. One with whatever you want to offer normally and it would contain an autoresponder with a message as the confirmation that you want which is sent to your client in example. They would open it up and read it and if they wanted more options they could then click on a link inside it leading to a secondary form to choose additional options. So perhaps this may be something that might work for you on this.