Change Captcha Type, but it has not changed on the site where form is embedded.

  • BamCollections
    Asked on October 15, 2021 at 12:46 PM

    Hello,

    We currently using the Captcha text input version for a form on the website (link below). However, we keep having issues with the text actually showing up. It just spins and spins.

    https://www.bamcollections.com/contact-bam

    We would like to modify the form to be the reCaptcha "I am not a robot" version. We made the modification and published the form, but are unsure how to update the form on the website. The current form has CSS formatting.

    How do we generate the code needed to replicate the CSS formatting with the new Captcha modification?


    Jotform Thread 3432662 Screenshot
  • David JotForm Support Manager
    Replied on October 15, 2021 at 1:32 PM

    Thank you for contacting us. The form changes are updated automatically on all embedding methods except the source code. It seems like you are using the source code, so you will have to remove it, and grab a new one: https://www.jotform.com/help/104-how-to-get-the-full-source-code-of-your-form/

  • BamCollections
    Replied on October 18, 2021 at 12:59 PM

    Will the source code also include the CSS formatting that was done on the original form design?

  • Marco JotForm Support
    Replied on October 18, 2021 at 2:58 PM

    Hello there,

    The source code will include all the custom changes you did to your form and CSS, until you download it.

    After you download the source code, any other changes done to your form through the Form Builder won't get reflected to the source code you already have downloaded for obvious reasons.


    Let us know if you need any further assistance,

    Regards