What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How can my form users redo a form?

    Asked by bodybuddies on March 07, 2014 at 12:53 AM

    I have MANY users of my forms who fill out a form, and then for some reason (whether they don't have time to finish it or something with their payment doesn't work) the form won't let them try again with the same email address. I need this to be fixed on ALL of my forms as users should be able to register multiple times to purchase products, etc. I need this fixed asap! :) Thank you!

    Page URL:
    https://secure.jotformpro.com/form/40457801102948

    My Forms email purchase fill
  • Profile Image
    JotForm Support

    Answered by jonathan on March 07, 2014 at 05:41 AM

    Hi,

    Perhaps you were looking for this feature 

    -How-to-Enable-Auto-Fill-Feature-Save-Form-Entries-to-Continue-Later

    Please take note that after the form is successfully submitted, the auto fill-in data will be cleared. So, the user will have to start fresh again if they want to redo again.

    Another method which is a bit more complex to do, but will allow the form user to always start from the same e-mail session is this method

    http://www.jotform.com/help/97-How-to-Save-Forms-to-Continue-Later

    Withi this method, the e-mail link can be used by the user several times to redo the main form. This means you will always be able to capture initial data(i.e. e-mail) from the starting form.

     

    Hope this help. Inform us if you need further assistance.

    Thanks!