What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My jotform is not working! They say "Form Not Found" this form is disabled.

    Asked by InterEntreprise on March 07, 2014 at 06:37 AM

    Hi there, I seem to have encountered a known problem,

     

    I have just integrated a very basic contact form on to my website, it worked fine for a short time, untill I do some basic changes. Now it shows up on the site as the form was not found and was disabled.

     

    And when I log in to my account this shows up:

     

    "Due to terms of use violation, your account has been suspended.

    It was suspected to be used for phishing. If you think this is a mistake please contact us to resolve this issue."

     

    Please help me resolve this issue, i would like to get this form done by today, and really do not uderstand how you may of reached this conclusion..!

    JotForm contact form problem style size
  • Profile Image
    JotForm Support

    Answered by ashwin_d on March 07, 2014 at 09:08 AM

    Hello InterEntreprise,

    Upon checking your account I found that it's suspended by our anti-phishing system. We have automated anti-phishing system which scans all forms and mark them with probability of being used for phishing activities.

    Upon taking a closer look at your form, I can confirm that it's not being used for any phishing activities. I have activated your account now.

    I'm sorry for the trouble caused to you.

    Thank you!

  • Profile Image

    Answered by jbrservices on November 25, 2015 at 07:43 PM

    @JotForm Support -

    I have the same problem as well and all i'm using for my forms is for clients websites that i'm creating

  • Profile Image
    JotForm Support

    Answered by ashwin_d on November 25, 2015 at 11:36 PM

    Hello jbrservices,

    I have moved your question to a new thread and you will be answered here:  http://www.jotform.com/answers/712178 

    Thank you!

  • Profile Image

    Answered by elkrasavitsa on January 26, 2016 at 07:05 PM

    My form doesn't work too, says all the time "Oups! form not found...."

    https://www.jotformeu.com/elkrasavitsa/Formularo
  • Profile Image
    JotForm Support

    Answered by jonathan on January 27, 2016 at 01:57 AM

    @ elkrasavitsa

    We will resolve your issue separately here http://www.jotform.com/answers/757119