Uploading files - speeding up?

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    Asked on March 07, 2014 at 09:55 AM

    Hi there,

    I'm about to create a form for a wedding album design website, but when I test the form to upload say, 30 pictures, because the size of the zip file is 30mb or more, it takes ages to submit and never seems to actually go to the next step.. I was wondering, if I upgraded to the first price plan, would it speed up?



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    Answered on March 07, 2014 at 11:01 AM

    Hi Esther,

    Please let me clarify that there is no guarantee that the uploading process will speead up if you upgrade. It is most likely that the issue is happening due to the large size of the file.

    Is this the form you are talking about? http://www.jotformeu.com/form/40615229412346

    What we would recommend is to split the file into multiple part, each one with a size of about 10MB at least. Then, enable the Allow Multiple function of File Upload feature, that way you will be able to submit all your pictures in one single submission.

    I hope this helps. Please inform us if you still need further assistance with this inquiry.