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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Terms & Conditions widget does not work in Internet Explorer

    Asked by crfr_admin on March 07, 2014 at 11:25 AM

    I have a for Open Burning Permits. Today we can't submit and get

    There are no errors on the form and we are able to print but not submit.

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    Answered by crfr_admin on March 07, 2014 at 11:53 AM

    I forgot to include the URL: http://crfr.us/burn-permit/

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    Answered by KadeJM on March 07, 2014 at 02:27 PM

    I inspected your form and tested it to check a few things on my end but unfortunately I am not experiencing the same problem as it appears to be working correctly. Please clear your browser cache and kindly check it again on your end. 

    If it is still a problem then please let us know and also may we please know what browser/browser version you are experiencing this problem in?

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    Answered by crfr_admin on March 07, 2014 at 03:43 PM

    That did not alleviate the problem here with explorerbut did make it work with Chrome. I am concerned however about our customers use.  Our explorer version is 11.0.9600.16518.

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    Answered by crfr_admin on March 07, 2014 at 03:53 PM

    My other forms appear to be working fine with ie.  This seems to be the only one with an issue.

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    JotForm Support

    Answered by Mike_T on March 07, 2014 at 05:41 PM

    It looks like that Terms & Conditions widget is having issues in Internet Explorer. I have created a bug report ticket and forwarded it to our Development Team. We will let you know once the issue is fixed.

    In the meantime, please consider using alternative 'terms and conditions' methods:

    - Creating a Scrollable Terms and Conditions

    - Adding a License Agreement to a Form

    Thank you.

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    Answered by crfr_admin on March 07, 2014 at 06:06 PM

    Thank you. I replaced that widget with a check box and it is working correctly now.

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    JotForm Support

    Answered by EltonCris on March 10, 2014 at 05:20 AM



    First off, our apologies for any troubles caused about this problem. Let us please inform you that this is now fixed. If you find time to test it with your form, that would be greatly appreciated.


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    JotForm Support

    Answered by jonathan on April 30, 2014 at 06:01 AM


    If you have responded to this thread lately via your e-mail, I would like to inform you that the latest message did not reach us.

    Please click on this link http://www.jotform.com/answers/343567 to retry replying again.