Approval email dynamic data for links not formatting correctly.

  • TechnologyBroadcastSystems
    Asked on October 18, 2021 at 1:51 AM

    I have an issue where I have set up a custom link which upon submission it will pre-populate another form submission which some of the original forms data. I have this working successfully using the "ChangeThank You page" with critiea The Easiest Online Form Builder | Jotform

    I have copied the same URL parsing to the approval email I have set up Auto Email Responder: ARN Site Log In / Out | Jotform Approvals as per below

    1634535738 616d093a4924a link setup Screenshot 10

    The URL I am prasing is https://submit.jotform.com/211041706632040?site={site}&LogInOut=Log%20Out&name[first]={name:first}&name[last]={name:last}&company={company}&mobileNumber={mobileNumber}&email={email}&SAR={SAR}

    However, when I receive the email the link is incorrectly parsed including other HTML code, however, it does contain the correct info after some additional warranted information. This causes the link to fail. As mentioned via the "custom thank you page" set via a condition this URL works perfectly fine and is formatted correctly.

    1634536184 616d0af84b18b email URL Screenshot 21

  • Ashwin JotForm Support
    Replied on October 18, 2021 at 5:05 AM

    I did check your form's approval flow and found that you have not added any approval element. Please check the screenshot below:

    1634547648 616d37c0a0ad5 approvalFlow Screenshot 10

    Since there is no approval element added, you do not need to add approval flow in your form. You can just add condition in form to send email based on the user's answer in form.

    I would suggest you to please explain you flow requirement in detail on how you want the emails to be sent and we will take a look.

    On your question related to form URL with parameter not being formatted correctly, I have sent a test submission in your form. Please copy the URL with parameter that you have received in email and we will take a look.

    We will wait for your response.