The back and next buttons stopped working?

  • cdscores
    Asked on March 7, 2014 at 4:39 PM

    On our application form - the back and next buttons stopped working (I have tested on several browsers - Safari, Chrome, & Firefox)

    We did not change anything it just suddenly stopped working?

    Help please?

  • Carina
    Replied on March 7, 2014 at 6:26 PM

    I could not replicate this issue:

    http://www.castbin.com/casts/IULDz3DA

    Have you tried in different computers? 

    Also can you use the back/next buttons on this clone?

    http://form.jotformpro.com/form/40656853515964

    Thank you for helping us understanding better this issue.

  • abajan Jotform Support
    Replied on March 8, 2014 at 9:26 AM

    @cdscores

    Like my colleague, I'm unable to replicate the issue. Is the form embedded in a web page?

  • cdscores
    Replied on March 9, 2014 at 5:25 PM

    Hi Yes it is embedded at http://wagsandwalks.org/application/index.html

    We JUST recieved the following from one of our users:

     

    "The application page doesn't seem to be going to the next page for me. "

  • jonathan
    Replied on March 9, 2014 at 7:32 PM

    Hi,

    I tested the form on your website http://wagsandwalks.org/application/index.html

    and so far I was able to navigate on the Next/Back button just fine

    NEXT

    The back and next buttons stopped working? Image 1 Screenshot 30

    BACK

    The back and next buttons stopped working? Image 2 Screenshot 41

     

     

    Can you please also checked from the user who experienced the issue if which browser they were using? I tested already on Chrome, Firefox and IE9 browser.

    Thanks.