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cdscoresAsked on March 7, 2014 at 4:39 PM
On our application form - the back and next buttons stopped working (I have tested on several browsers - Safari, Chrome, & Firefox)
We did not change anything it just suddenly stopped working?
Help please?
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CarinaReplied on March 7, 2014 at 6:26 PM
I could not replicate this issue:
http://www.castbin.com/casts/IULDz3DA
Have you tried in different computers?
Also can you use the back/next buttons on this clone?
http://form.jotformpro.com/form/40656853515964
Thank you for helping us understanding better this issue.
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abajan Jotform SupportReplied on March 8, 2014 at 9:26 AM
@cdscores
Like my colleague, I'm unable to replicate the issue. Is the form embedded in a web page?
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cdscoresReplied on March 9, 2014 at 5:25 PM
Hi Yes it is embedded at http://wagsandwalks.org/application/index.html
We JUST recieved the following from one of our users:
"The application page doesn't seem to be going to the next page for me. "
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jonathanReplied on March 9, 2014 at 7:32 PM
Hi,
I tested the form on your website http://wagsandwalks.org/application/index.html
and so far I was able to navigate on the Next/Back button just fine
NEXT
BACK
Can you please also checked from the user who experienced the issue if which browser they were using? I tested already on Chrome, Firefox and IE9 browser.
Thanks.