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    The back and next buttons stopped working?

    Asked by cdscores on March 07, 2014 at 04:39 PM

    On our application form - the back and next buttons stopped working (I have tested on several browsers - Safari, Chrome, & Firefox)

    We did not change anything it just suddenly stopped working?

    Help please?

    next stopped working and application form
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    Answered by Carina on March 07, 2014 at 06:26 PM

    I could not replicate this issue:

    http://www.castbin.com/casts/IULDz3DA

    Have you tried in different computers? 

    Also can you use the back/next buttons on this clone?

    http://form.jotformpro.com/form/40656853515964

    Thank you for helping us understanding better this issue.

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    JotForm Support

    Answered by abajan on March 08, 2014 at 09:26 AM

    @cdscores

    Like my colleague, I'm unable to replicate the issue. Is the form embedded in a web page?

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    Answered by cdscores on March 09, 2014 at 05:25 PM

    Hi Yes it is embedded at http://wagsandwalks.org/application/index.html

    We JUST recieved the following from one of our users:

     

    "The application page doesn't seem to be going to the next page for me. "

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    JotForm Support

    Answered by jonathan on March 09, 2014 at 07:32 PM

    Hi,

    I tested the form on your website http://wagsandwalks.org/application/index.html

    and so far I was able to navigate on the Next/Back button just fine

    NEXT

    BACK

     

     

    Can you please also checked from the user who experienced the issue if which browser they were using? I tested already on Chrome, Firefox and IE9 browser.

    Thanks.