What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Email address and Message not showing up

    Asked by hendersonhockey on March 07, 2014 at 04:48 PM

    I filled out the form and did a test, however when I get the form delivered the fields EMAIL and MESSAGE are empty?

    Please help, this apparently has happened recently.  When I view the form submission they appear there but not in the email that is send to me.

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    Answered by hendersonhockey on March 07, 2014 at 05:24 PM

    I deleted all the email alarts and put in a new one, just wondering why this happened to start with?

    Nothing was change, what was the reason for this? I would appreciate a responce as a paid subscriber.

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    JotForm Support

    Answered by jonathan on March 07, 2014 at 07:05 PM


    Thank you for contacting us and sorry for the delayed response.

    You must be using only the Test E-mail button in the Notification E-mail. 

    To clarify, the test e-mail will only send the test message to your account e-mail with just the form field names on it.

    If you need to check the actual e-mail of of form submissions, you have to submit the form using its submit button. 

    Actual submissions will sent the e-mail to the e-mail address you setup in the Recipient E-mail box



    Hope this answers your inquiry. Inform us if you need further assistance.