- hendersonhockeyAsked on March 07, 2014 at 04:48 PM
I filled out the form and did a test, however when I get the form delivered the fields EMAIL and MESSAGE are empty?
Please help, this apparently has happened recently. When I view the form submission they appear there but not in the email that is send to me.
- hendersonhockeyAnswered on March 07, 2014 at 05:24 PM
I deleted all the email alarts and put in a new one, just wondering why this happened to start with?
Nothing was change, what was the reason for this? I would appreciate a responce as a paid subscriber.
- JotForm SupportjonathanAnswered on March 07, 2014 at 07:05 PM
Thank you for contacting us and sorry for the delayed response.
You must be using only the Test E-mail button in the Notification E-mail.
To clarify, the test e-mail will only send the test message to your account e-mail with just the form field names on it.
If you need to check the actual e-mail of of form submissions, you have to submit the form using its submit button.
Actual submissions will sent the e-mail to the e-mail address you setup in the Recipient E-mail box
Hope this answers your inquiry. Inform us if you need further assistance.