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hendersonhockeyAsked on March 7, 2014 at 4:48 PM
I filled out the form and did a test, however when I get the form delivered the fields EMAIL and MESSAGE are empty?
Please help, this apparently has happened recently. When I view the form submission they appear there but not in the email that is send to me.
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hendersonhockeyReplied on March 7, 2014 at 5:24 PM
I deleted all the email alarts and put in a new one, just wondering why this happened to start with?
Nothing was change, what was the reason for this? I would appreciate a responce as a paid subscriber.
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jonathanReplied on March 7, 2014 at 7:05 PM
Hi,
Thank you for contacting us and sorry for the delayed response.
You must be using only the Test E-mail button in the Notification E-mail.
To clarify, the test e-mail will only send the test message to your account e-mail with just the form field names on it.
If you need to check the actual e-mail of of form submissions, you have to submit the form using its submit button.
Actual submissions will sent the e-mail to the e-mail address you setup in the Recipient E-mail box
http://www.jotform.com/help/41-Finding-out-E-mail-Address-used-for-submission-notifications
Hope this answers your inquiry. Inform us if you need further assistance.
Thanks!