Form submission emails not received

  • holyspiritcc
    Asked on March 7, 2014 at 5:39 PM

    Hello,

    We have a form we created today. I've sent 2 test submissions, but I don't get email notifications when they are sent. Is there a way I can set it up so it notifies me when a new form is submitted?

    Thanks!

  • David JotForm Support Manager
    Replied on March 7, 2014 at 8:01 PM

    Hi, I have checked your email notification, I would recommend not to leave the Reply-to Email field as "none", please take a look a this guide "set up your email notification" and select "Email Address". Also, to make sure you will be getting the notifications, you will need to do a live submission, click on the preview button.

    Form submission emails not received Image 1 Screenshot 20

    Fille the form out, click submit, you will receive the email notification to the email address you have added, let us know if you there is any issue.