What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Help! I'm not receiving confirmation emails even though I have the setting set up

    Asked by kalee on July 16, 2011 at 04:47 PM

    I am not getting any kind of confirmation emails even though I have an email set up to receive them.  Please help!

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    JotForm Support

    Answered by NeilVicente on July 17, 2011 at 12:59 AM


    Your test form has an integrated Paypal payment field in it. You will not receive notification mails because the payments for the test submits you made on that form were not completed.

    Jotform will only send email alerts once a submitter pays for the Paypal charges incurred by the form. Our servers wait for a confirmation from Paypal's server that the payment was made before we send out email alerts.

    Submissions with incomplete payments will be tagged as "Pending" inside the submissions page.

    You can either delete or complete these submissions. Completing these submissions will only remove the "Pending" mark and will not affect the payment in any way.

    Hope you find this post useful. Let us know if you have other questions or concerns. Thank you and have a great day!


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    Answered by markashton on October 07, 2011 at 12:04 PM


    Is  there anyway to get a notification that you have a pending submission?

    Thanks Regards Mark

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    JotForm Support

    Answered by mliz on October 07, 2011 at 12:53 PM

    This feature is asked a lot this has been added to our feature list you can keep track of the status for this request in the following thread which was already marked as important.