What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Does a change of PayPal primary address cause problem for JotForm payment pages

    Asked by Don Hancock  on March 08, 2014 at 03:34 AM
    Original JotForn PayPal payment pages set up with PayPal account on original primary email. Now wish to change primary email. Does this affect operation of the JotForm payment pages?
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    JotForm Support

    Answered by jonathan on March 08, 2014 at 04:33 AM


    If you meant that Paypal e-mail account had been changed, then, YES -- the Paypal e-mail account setup on the payment tool in JotForm must be updated to that of the new Paypal e-mail account.

    To do this, just simply run the payment tool configuration wizard again and supply the new Paypal e-mail account.


    Hope this answers your question. Inform us if there is more we can asssist you with.