What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My account has not been updated to Premiun

    Asked by silvestre510 on July 16, 2011 at 09:38 PM

    My account has not been updated. Can you update my account asap, I have reached my limit. Thanks


    User Name: Silvestre510

    Order# 60370646

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    JotForm Support

    Answered by NeilVicente on July 16, 2011 at 11:11 PM


    First off, we'd like to apologize for any inconvenience caused by this delay. It appears that there was a confusion in the username you registered in Jotform and the one that was upgraded in our payment gateway, Plimus.

    No need to worry though as I have manually upgraded your account to Premium. Your account should be good to go now.

    If you have any other problems with your account or anything that is Jotform-related, please do not hesitate to contact us again.

    Thank you and have a nice day!


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    Answered by silvestre510 on July 16, 2011 at 11:15 PM
    Thank you so much.

    -----Original Message-----