- silvestre510Asked on July 16, 2011 at 09:38 PM
My account has not been updated. Can you update my account asap, I have reached my limit. Thanks
User Name: Silvestre510
- JotForm SupportNeilVicenteAnswered on July 16, 2011 at 11:11 PM
First off, we'd like to apologize for any inconvenience caused by this delay. It appears that there was a confusion in the username you registered in Jotform and the one that was upgraded in our payment gateway, Plimus.
No need to worry though as I have manually upgraded your account to Premium. Your account should be good to go now.
If you have any other problems with your account or anything that is Jotform-related, please do not hesitate to contact us again.
Thank you and have a nice day!
- silvestre510Answered on July 16, 2011 at 11:15 PMThank you so much.