What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Can you help me cancel my jotform subscription?

    Asked by Kennedy Koh on March 09, 2014 at 01:18 AM

    I would like to cancel my jotform premium monthly subscription. account username is fangyu.lui.2013@accountancy.smu.edu.sg


    It wasn't stated clearly and explicitly that the subscription wlll carry on after the first month as I only require it for the first month. Hence, i was charged for the month of Feb and March. 


    I would like a refund on the charges I received for the month of Feb and March. I would like to have the plan cancelled as well. 


    Do let me know asap. 



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    JotForm Support

    Answered by ashwin_d on March 09, 2014 at 05:19 AM

    Hello Kennedy,

    For security reasons, please sign in to your account with username "acfaurora" and send us a cancel request and we will do the needful.

    The subscription of your account can also be downgraded by you and here are the steps:

    1. Sign in to your JotForm account.

    2. Click on the person looking icon on the upper right part of your screen.

    3. Click on "Account"

    4. Click on the "Billing" tab.

    5. Click "Switch Plan" under the "Starter" plan. Please check the screenshot below:

    Thank you!