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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Problems submitting with Google Chrome and IE?

    Asked by rina9455 on March 09, 2014 at 12:20 PM

    It seems that this week people are having issues submitting using Google Chrome and Internet Explorer.  The previous three weeks there were no problems, but when people submit this week they seem to get the "please wait" icon and it never goes through.  Any help would be greatly appreciated!

    Page URL:
    http://www.jotform.us/rina9455/2014Pick3Contest

    icon please wait and
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    Answered by Cesar on March 09, 2014 at 01:34 PM

    First of all, we do apologize for the inconvenience. I have been performing a few tests on your form. When I attempt on Google Chrome, it appears to work appropiately. When I test on IE, I do experience the same error you described. I have tried removing the Day Countdown from the form and that allows it submit the forms.

    I would suggest to try removing the day countdown widget for now. I will raise a ticket to the development about my findings. Once they have nay updates on this they should let us know through this thread. 

    Thank you.

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    Answered by rina9455 on March 09, 2014 at 01:49 PM

    Thanks, I appreciate the help!

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    JotForm Support

    Answered by EltonCris on March 10, 2014 at 04:56 AM

    Hi,

    We are truly sorry for the inconveniences caused. The problem has been fixed by our developers. We would appreciate if you could test it on your side.

    Please update us if you continue to encounter this issue going forward.

    Thanks!

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    Answered by rina9455 on March 10, 2014 at 08:41 AM

    I will definitely test it out and report back.  Thank you so much for your help!