Form Submission: Query execution was interrupted

I got the same error on my first try this morning. Please readdress this issue. This is a high volume course and this issue is causing a lot of problems.

Thank you for the quick response. I was able to submit the form 4 times and it worked all 4 times. I'll test it out throughout the day, especially around the high volume times.

Thanks again.

We are still having intermittent issues with this Error. One of my members just notified me that she was having this problem and then I just got the Error also.

Please address and let me know what else can be done to fix this issue. Once again, this is a high-volume course and this issue is generating many problems.

I'm not sure these two issues are the same but this was the latest issue that one of my members received when trying to submit this form.

Please keep me posted on this issue.

I'm getting the Error code again when submitting the form. It took me four times before it was submitted. What else can be done to remedy this issue?

Yes, it is embedded in one of our trainings. I've just tried several times and it seems to be working again. What can we do about it being so intermittent.

Here is the link: https://www.jotform.com/62505809213957

This issue continues to occur and is occurring at a higher rate. I'm still receiving multiple emails a day over this issue. Can you please reopen this issue and let me know what else can be done. This intermittent issue has been going on for a while and we need it solved as soon as possible.

Kenneth,

Please tell me that this issue is being looked into. I'm receiving multiple (10-15) emails throughout the day about this Error Message from my customers. This issue is becoming a BIG issue on my side.

In the past, the cache was cleared and this helps but the issue has not been fixed. Please elevate this issue.

Mike

We are getting the error code again and I was wanting to know if anything was done since the last time I reached out. I haven't received any updates regarding this issue last time but this time it seems like it's 100% down. 10 out of 10 NO-Go when I tried to load my form.

Can you please assist ASAP, multiple members have tried and we're getting the same response.

Oops!

Error on query:

Error returned Query execution was interrupted, maximum statement execution time exceeded.

Here is the link: https://submit.jotformpro.com/submit/62505809213957/

I just tried loading a form and it took three tries. The first two attempts game me the same error. Please assist with this continuous issue. I understand clearing the cache helps but we can't continue to have this issue over and over again.

I tried this morning and used both Google Chrome and FireFox and received the same error on both browsers. After multiple tries in Google, I tried FireFox and it still took multiple tries before the form was submitted.

This issues still continues.

Yes, please do.

This continues to be an issue that has gone resolved over an extended period of time. We require a system of tracking for our clients to document federal compliance.

Asking all my customers to switch their systems to Incognito is not an option and as mentioned in my post at 12:01 yesterday, I did try several browsers and both gave me the same error.

Once again, I'm getting multiple emails with this issue from customers everyday. I'm the owner of this Jotform and their customer support and I can't help them out if I'm getting the same error.

I tried switching it over to Incognito this morning and I still got the same error.

I had multiple members of my team complete the form and 3 our of 4 members got the error code.

I had my IT member clear the cache from the form itself and I'm still getting the error codes.

If possible to have a Teams call, I could show you the issues that we are having. Let me know if this is an option and we'll schedule a call.

Mike Gonzalez