Form Submission: Query execution was interrupted

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    MGonzalez1970
    Asked on October 19, 2021 at 03:40 PM

    We have been getting this Error Message when submitting the JotForm. I've had this issue in the past and the tech was able to address it but it's happening again. The issue is intermittent, so you may need to submit the for more than once for the Error to happen.


    I'm including the submissions page URL.

  • Profile Image
    Basil
    Answered on October 19, 2021 at 05:43 PM

    Hi,

    I have cleared your form cache.

    Please attempt to test the form again now.

    Looking forward to your reply.

  • Profile Image
    Michael Gonzalez 
    Answered on October 20, 2021 at 07:49 AM

    I got the same error on my first try this morning. Please readdress this issue. This is a high volume course and this issue is causing a lot of problems.

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    Jovanne
    Answered on October 20, 2021 at 07:57 AM

    Hi,

    I have sent a test submission to your form, and I could no longer replicate the issue.

    I have also cleared your form cache.

    Could you please recheck and let us know if the issue persists on your end?

    We look forward to your response.

  • Profile Image
    Michael Gonzalez 
    Answered on October 20, 2021 at 08:15 AM

    Thank you for the quick response. I was able to submit the form 4 times and it worked all 4 times. I'll test it out throughout the day, especially around the high volume times.

    Thanks again.

  • Profile Image
    Michael Gonzalez 
    Answered on October 20, 2021 at 11:31 AM

    We are still having intermittent issues with this Error. One of my members just notified me that she was having this problem and then I just got the Error also.

    Please address and let me know what else can be done to fix this issue. Once again, this is a high-volume course and this issue is generating many problems.

  • Profile Image
    Michal
    Answered on October 20, 2021 at 12:05 PM

    Hello!

    I have forwarded the issue to our developers to look into and provide a permanent fix.

    For now, I have cleared your form cache again which should resolve the issue.

    We will inform you in this thread once it is fixed.

    Thank you for your patience.

  • Profile Image
    MGonzalez1970
    Answered on October 25, 2021 at 07:59 AM

    I'm not sure these two issues are the same1635163129_61769bf9dedb3_Jot Form Error. but this was the latest issue that one of my members received when trying to submit this form.

    Please keep me posted on this issue.


  • Profile Image
    Jovanne
    Answered on October 25, 2021 at 08:02 AM

    Hi Michael,

    Our developers are already aware of the issue. We will inform you here as soon as we hear back from them.

    Our apologies once again for the inconvenience.

    Thank you!

  • Profile Image
    MGonzalez1970
    Answered on November 10, 2021 at 10:24 AM

    I'm getting the Error code again when submitting the form. It took me four times before it was submitted. What else can be done to remedy this issue?1636557754_618be3ba56bea_JotForm Error.P

  • Profile Image
    Billy
    Answered on November 10, 2021 at 11:50 AM

    Hello,

    We apologize for any inconvenience this has caused you. This is definitely not the experience we want you to have.

    I've just submitted your form and didn't experience the problem. While we're waiting for our backend developers, we'll see if there's something that we can do. Please confirm if the form is embedded as it appears to be based on the screenshot you sent earlier. If so, kindly share with us the URL of the form.

    1636562972_618bf81c7759a_

    We'll be waiting for your response.

  • Profile Image
    MGonzalez1970
    Answered on November 10, 2021 at 12:53 PM

    Yes, it is embedded in one of our trainings. I've just tried several times and it seems to be working again. What can we do about it being so intermittent.

    Here is the link: https://www.jotform.com/62505809213957

  • Profile Image
    Basil
    Answered on November 10, 2021 at 03:02 PM

    Hi,

    The issue has been reported to our developers to look into it by my colleagues already.

    We will notify you as soon as we have an update regarding the issue.

  • Profile Image
    MGonzalez1970
    Answered on November 29, 2021 at 12:01 PM

    This issue continues to occur and is occurring at a higher rate. I'm still receiving multiple emails a day over this issue. Can you please reopen this issue and let me know what else can be done. This intermittent issue has been going on for a while and we need it solved as soon as possible.


    1638205286_61a50766cf1b3_CR Error Code.P

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    Kenneth
    Answered on November 29, 2021 at 12:56 PM

    Hi there,

    Unfortunately, we have not received any news from our backend team, however, upon checking the escalation ticket, it is now marked as important.

    We will continue to coordinate with our backend team and ask for news.

    Please continue to monitor this ticket as they will be responding here if there are advances.

    Thank you for your patience.

    Best.

  • Profile Image
    MGonzalez1970
    Answered on December 09, 2021 at 12:56 PM

    Kenneth,

    Please tell me that this issue is being looked into. I'm receiving multiple (10-15) emails throughout the day about this Error Message from my customers. This issue is becoming a BIG issue on my side.

    In the past, the cache was cleared and this helps but the issue has not been fixed. Please elevate this issue.


    Mike

  • Profile Image
    Basil
    Answered on December 09, 2021 at 01:32 PM

    Hi,

    The issue was raised to our developer team to look into it and fix it.

    We will notify you as soon as we have an update regarding the issue.

  • Profile Image
    MGonzalez1970
    Answered on January 18, 2022 at 12:37 PM

    We are getting the error code again and I was wanting to know if anything was done since the last time I reached out. I haven't received any updates regarding this issue last time but this time it seems like it's 100% down. 10 out of 10 NO-Go when I tried to load my form.

    Can you please assist ASAP, multiple members have tried and we're getting the same response.

    Oops!

    Error on query:

    Error returned Query execution was interrupted, maximum statement execution time exceeded.


    Here is the link: https://submit.jotformpro.com/submit/62505809213957/

  • Profile Image
    Basil
    Answered on January 18, 2022 at 02:47 PM

    Hi,

    I will leave a message to our team to check the status of the issue.

    We will get back to you as soon as we receive a reply.

  • Profile Image
    Basil
    Answered on January 18, 2022 at 04:02 PM

    Hi,

    I believe the issue should now be resolved, could you please test it?

    Looking forward to your reply.

  • Profile Image
    MGonzalez1970
    Answered on January 19, 2022 at 03:06 PM

    I just tried loading a form and it took three tries. The first two attempts game me the same error. Please assist with this continuous issue. I understand clearing the cache helps but we can't continue to have this issue over and over again.

  • Profile Image
    Jovanne
    Answered on January 19, 2022 at 04:22 PM

    Hi,

    Apologies for the inconvenience.

    I did check your two forms on my end and these now work fine. The issue you have encountered has been reported to our development team and provided a fix right away. Please try viewing your forms now and see if the issue still remains.

    Thank you.

  • Profile Image
    MGonzalez1970
    Answered on January 20, 2022 at 12:01 PM

    I tried this morning and used both Google Chrome and FireFox and received the same error on both browsers. After multiple tries in Google, I tried FireFox and it still took multiple tries before the form was submitted.

    This issues still continues.

  • Profile Image
    Jovanne
    Answered on January 20, 2022 at 03:09 PM

    Hi,

    Can we ask your permission to allow us to send a test submission directly to your form so we can check further? We will delete the test submission once we can replicate the issue.

    We will wait for your reply.

    Thank you.

  • Profile Image
    MGonzalez1970
    Answered on January 20, 2022 at 03:51 PM

    Yes, please do.

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    Jovanne
    Answered on January 20, 2022 at 05:01 PM

    Hi,

    I tried submitting one of your forms and I was able to submit it successfully. See the image attached:

    1642716002_61e9db6218c49_

    Here is the data on your submission table:

    1642716040_61e9db88f2237_

    Can you please try accessing your form in another browser or in incognito mode? It appears that the issue is fixed.

    Thank you.

  • Profile Image
    MGonzalez1970
    Answered on January 21, 2022 at 11:41 AM

    This continues to be an issue that has gone resolved over an extended period of time. We require a system of tracking for our clients to document federal compliance.

    Asking all my customers to switch their systems to Incognito is not an option and as mentioned in my post at 12:01 yesterday, I did try several browsers and both gave me the same error.

    Once again, I'm getting multiple emails with this issue from customers everyday. I'm the owner of this Jotform and their customer support and I can't help them out if I'm getting the same error.

    I tried switching it over to Incognito this morning and I still got the same error.

    1642770109_61eaaebdeb86a_

  • Profile Image
    MGonzalez1970
    Answered on January 21, 2022 at 11:44 AM

    I had multiple members of my team complete the form and 3 our of 4 members got the error code.

    I had my IT member clear the cache from the form itself and I'm still getting the error codes.

    If possible to have a Teams call, I could show you the issues that we are having. Let me know if this is an option and we'll schedule a call.


    Mike Gonzalez

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    Amos
    Answered on January 21, 2022 at 02:33 PM

    Hey there,

    I apologize for the inconvenience but we do not offer that kind of support.

    Your ticket has been forward to our developers team and they'll contact you shortly here in this thread

    Please let us know if you need any further assistance,

    Thank you