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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My contact form is not working

    Asked by renilesjot on March 10, 2014 at 06:13 AM

    The contact form on my site is not working.

    Page URL:

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    Answered by pinoytech on March 10, 2014 at 10:14 AM


    Unfortunately, I wasn't able to reproduce the issue. It's working fine on my end upon checking it. Please take a look at this video: http://www.screencast.com/t/cVwayfh5A4Q3

    May we know the issue that you've encounter in your form for further assistance?


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    Answered by pinoytech on March 10, 2014 at 03:07 PM


    For some reasons your response came out empty. Request you to please post it again using this link: http://www.jotform.com/answers/344483


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    Answered by renilesjot on March 10, 2014 at 06:43 PM
    I’ve checked my Spam filter and have not found the messages there. I’ve checked my settings on Jotfrom and confirmed that my contact email there is correct: "reggie@gopointbc.com”. I’ve also confirmed the records of the submissions there.

    The form seems to work by saying “Thank You” after it is submitted, yet I am not getting the test emails. When I send emails to myself from my gmail account, I get those test emails. But when I send a message through the form, I am not getting the submissions.

    I tested the forms also on these pages. They also say “Thank You” after I click “Submit", but I’m not getting the submissions:

    Where else can I look for the problem?
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    JotForm Support

    Answered by ashwin_d on March 10, 2014 at 10:39 PM

    Hello renilesjot,

    I'm sorry for the trouble caused to you.

    Upon checking your email address reggie@gopointbc.com is in our bounce list for following reason:


    reggie@gopointbc.com is IN the bounce list  

    Reason(s) : smtp;550 5.1.0  sender rejected. IB504 -

    I have removed it from our bounce it and it should be working fine now. 

    Thank you!