Wrong eMail put it when the "Reply"-Button is used

Hey there,

I have a problem, that wasn't there before.

Whenever I received a reservation I could easely click on reply to confirm that to the customer. His email-adress was put correctly and automatically, so I didn't have to type it manually.

Now when I click on reply the jotform-eMail-Adress is put in and not the customers eMail-Adress. So next to the customers name is your eMail-Adress and not the right one.

What am I doing wrong and how can fix that? Sometimes I forget and the costumer nerver gets his confirmation.

Have a look at the screenshot to see what I mean.

Thanks,

Alexander

Probably you need to change your sender email in the email notification:

Consult our guide on more details on how to change the sender email, and please get back to us if you need further assistance.

Thank you, that was it!

Hello Novelist,

On behalf of my colleague, you are welcome.

Do get back to us if you have any questions.

Thank you!