Wrong eMail put it when the "Reply"-Button is used

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    Asked on March 10, 2014 at 06:39 AM

    Hey there,

    I have a problem, that wasn't there before.

    Whenever I received a reservation I could easely click on reply to confirm that to the customer. His email-adress was put correctly and automatically, so I didn't have to type it manually.

    Now when I click on reply the jotform-eMail-Adress is put in and not the customers eMail-Adress. So next to the customers name is your eMail-Adress and not the right one.

    What am I doing wrong and how can fix that? Sometimes I forget and the costumer nerver gets his confirmation.

    Have a look at the screenshot to see what I mean.




  • Profile Image
    Answered on March 10, 2014 at 10:21 AM

    Probably you need to change your sender email in the email notification:

    Consult our guide on more details on how to change the sender email, and please get back to us if you need further assistance.

  • Profile Image
    Answered on March 10, 2014 at 07:59 PM

    Thank you, that was it!

  • Profile Image
    Answered on March 10, 2014 at 11:52 PM

    Hello Novelist,

    On behalf of my colleague, you are welcome.

    Do get back to us if you have any questions.

    Thank you!