- NovelistAsked on March 10, 2014 at 06:39 AM
I have a problem, that wasn't there before.
Whenever I received a reservation I could easely click on reply to confirm that to the customer. His email-adress was put correctly and automatically, so I didn't have to type it manually.
Now when I click on reply the jotform-eMail-Adress is put in and not the customers eMail-Adress. So next to the customers name is your eMail-Adress and not the right one.
What am I doing wrong and how can fix that? Sometimes I forget and the costumer nerver gets his confirmation.
Have a look at the screenshot to see what I mean.
- CarinaAnswered on March 10, 2014 at 10:21 AM
Probably you need to change your sender email in the email notification:
Consult our guide on more details on how to change the sender email, and please get back to us if you need further assistance.
- NovelistAnswered on March 10, 2014 at 07:59 PM
Thank you, that was it!
- JotForm Supportashwin_dAnswered on March 10, 2014 at 11:52 PM
On behalf of my colleague, you are welcome.
Do get back to us if you have any questions.