What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Wrong eMail put it when the "Reply"-Button is used

    Asked by Novelist on March 10, 2014 at 06:39 AM

    Hey there,

    I have a problem, that wasn't there before.

    Whenever I received a reservation I could easely click on reply to confirm that to the customer. His email-adress was put correctly and automatically, so I didn't have to type it manually.

    Now when I click on reply the jotform-eMail-Adress is put in and not the customers eMail-Adress. So next to the customers name is your eMail-Adress and not the right one.

    What am I doing wrong and how can fix that? Sometimes I forget and the costumer nerver gets his confirmation.

    Have a look at the screenshot to see what I mean.




  • Profile Image

    Answered by Carina on March 10, 2014 at 10:21 AM

    Probably you need to change your sender email in the email notification:

    Consult our guide on more details on how to change the sender email, and please get back to us if you need further assistance.

  • Profile Image

    Answered by Novelist on March 10, 2014 at 07:59 PM

    Thank you, that was it!

  • Profile Image
    JotForm Support

    Answered by ashwin_d on March 10, 2014 at 11:52 PM

    Hello Novelist,

    On behalf of my colleague, you are welcome.

    Do get back to us if you have any questions.

    Thank you!