What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    The new payment module doesn't seem to work

    Asked by impcat on March 10, 2014 at 07:04 AM

    I am trying to include a PayPal payment module into a form.

    I can see that it has been updated with Shipping information (weight / dimensions) but when I click finish at the end of the configuration wizard, none of the changes (products / coupons etc) are saved and the element says it is still not configured.

    The products I sell are digital tickets and do not need shipping info so I had left the shipping details blank...is that where the bug come from?

    Help urgently needed as on short deadline to take in bookings!!!!!

    Page URL:

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    Answered by pixongraf on March 10, 2014 at 07:22 AM


    I have the same problem. I created a form with the "order", the partition was ok When you try to create another, there was an error described above.

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    JotForm Support

    Answered by NeilVicente on March 10, 2014 at 07:41 AM

    Sorry for the inconvenience. This problem is now fixed.

    Kindly clear your browser's cache and restart your browser to be able to add a new payment module.