- tpatteuwAsked on March 10, 2014 at 09:17 AM
We have been using your services for months, but now for some reason we are not receiving submissions. Can someone please help me?
- tpatteuwAnswered on March 10, 2014 at 10:04 AM
- tpatteuwAnswered on March 10, 2014 at 10:51 AM
I've been waiting for 2 hours for a reply from someone. Can someone please respond?
- pinoytechAnswered on March 10, 2014 at 12:55 PM
Sorry to keep you waiting.
I've took a look at your email address and its not in our bounce list. Mail log also shows that submissions was successfully submitted in your email address.Current Server: /var/log/jotform/amazonSES.log:[10/Mar/2014:11:42:37 -0400] 30374348163150 AmazonSES Sent email to firstname.lastname@example.org - MessageID:00000144aca8f380-8b1b5c8d-99d8-4ff4-b082-3c0c20485145-000000 - RequestId:9b213005-a86a-11e3-bc02-b993c2795eba
Can you please share to us URL of the Form that you are having problem with for further assistance?
- tpatteuwAnswered on March 10, 2014 at 01:46 PM
You can find the form embedded on our site here:
I've tried to sumbit, and it's definately not working!
- JotForm SupportEltonCrisAnswered on March 10, 2014 at 04:39 PM
Did you just changed your embed code to form source code or was it like that since then? It is definitely a problem with your existing source, you have placed the Jotform form source code into another form tag which is the reason why the form is not submitting anymore. Re-embed your form using iframe embed code, this should resolve the problem. Guide: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code
Hope this helps. Thanks!