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tpatteuwAsked on March 10, 2014 at 9:17 AM
We have been using your services for months, but now for some reason we are not receiving submissions. Can someone please help me?
Thanks!
Teresa
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tpatteuwReplied on March 10, 2014 at 10:04 AM
Hello?
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tpatteuwReplied on March 10, 2014 at 10:51 AM
I've been waiting for 2 hours for a reply from someone. Can someone please respond?
Thanks!
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pinoytechReplied on March 10, 2014 at 12:55 PM
Hi,
Sorry to keep you waiting.
I've took a look at your email address and its not in our bounce list. Mail log also shows that submissions was successfully submitted in your email address.
Current Server: /var/log/jotform/amazonSES.log:[10/Mar/2014:11:42:37 -0400] 30374348163150 AmazonSES Sent email to tpatteuw@yahoo.com - MessageID:00000144aca8f380-8b1b5c8d-99d8-4ff4-b082-3c0c20485145-000000 - RequestId:9b213005-a86a-11e3-bc02-b993c2795ebaCan you please share to us URL of the Form that you are having problem with for further assistance?
Thanks!
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tpatteuwReplied on March 10, 2014 at 1:46 PM
You can find the form embedded on our site here:
http://www.myforeverprints.com/Upload-your-Prints_c_131.html
I've tried to sumbit, and it's definately not working!
Thanks,
Teresa
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Elton Support Team LeadReplied on March 10, 2014 at 4:39 PM
Hi Teresa,
Did you just changed your embed code to form source code or was it like that since then? It is definitely a problem with your existing source, you have placed the Jotform form source code into another form tag which is the reason why the form is not submitting anymore. Re-embed your form using iframe embed code, this should resolve the problem. Guide: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code
Hope this helps. Thanks!