What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    We are not receiving submissions for some reason. Do you have a customer service #?

    Asked by tpatteuw on March 10, 2014 at 09:17 AM

    We have been using your services for months, but now for some reason we are not receiving submissions. Can someone please help me?

     

    Thanks!

    Teresa

    Submissions thanks
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    Answered by tpatteuw on March 10, 2014 at 10:04 AM

    Hello?

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    Answered by tpatteuw on March 10, 2014 at 10:51 AM

    I've been waiting for 2 hours for a reply from someone. Can someone please respond?

    Thanks!

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    Answered by pinoytech on March 10, 2014 at 12:55 PM

    Hi,

    Sorry to keep you waiting.

    I've took a look at your email address and its not in our bounce list. Mail log also shows that submissions was successfully submitted in your email address.

    Current Server: /var/log/jotform/amazonSES.log:[10/Mar/2014:11:42:37 -0400] 30374348163150 AmazonSES Sent email to tpatteuw@yahoo.com - MessageID:00000144aca8f380-8b1b5c8d-99d8-4ff4-b082-3c0c20485145-000000 - RequestId:9b213005-a86a-11e3-bc02-b993c2795eba

    Can you please share to us URL of the Form that you are having problem with for further assistance?

    Thanks!

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    Answered by tpatteuw on March 10, 2014 at 01:46 PM

    You can find the form embedded on our site here:

    http://www.myforeverprints.com/Upload-your-Prints_c_131.html

     

    I've tried to sumbit, and it's definately not working!

    Thanks,

    Teresa

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    JotForm Support

    Answered by EltonCris on March 10, 2014 at 04:39 PM

    Hi Teresa,

    Did you just changed your embed code to form source code or was it like that since then? It is definitely a problem with your existing source, you have placed the Jotform form source code into another form tag which is the reason why the form is not submitting anymore. Re-embed your form using iframe embed code, this should resolve the problem. Guide: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    Hope this helps. Thanks!