form won't accept submissions

  • kwarder
    Asked on October 21, 2021 at 6:10 AM

    My form won't accept submissions. When I try to submit a completed form it is frozen in a "please wait" state.


    Page URL: https://form.jotform.com/212865448640158
  • Rehan Support Team Lead
    Replied on October 21, 2021 at 6:21 AM

    Greetings,

    I've just tried your form and I was able to submit it without any issues. If you are still facing this issue then kindly give us more details on how we can replicate it here.

    Looking forward to hearing from you.

    Thanks

  • kwarder
    Replied on October 21, 2021 at 6:52 AM

    The problem seems related to Square integration, which is in test mode. If I choose any quantity of adult or child memberships, I am unable to submit the form. Also, I can enter the cardholders name but not the credit card number, expiration date, or security code or zip.

  • Sara_G
    Replied on October 21, 2021 at 7:13 AM

    Hi kwarder,

    Apologize for the issue.
    Please try to re-integrate Square to for form: https://www.jotform.com/help/459-how-to-integrate-form-with-square/

    Kindly let us know how it works.

    We await your update to proceed with further checks.

  • kwarder
    Replied on October 21, 2021 at 7:58 AM

    Yes, that was the problem. It's working now. Thanks.

  • Kent Warder
    Replied on October 29, 2021 at 7:24 AM

    I am locked out of my account again. This happened about a week ago; I'm not sure why.

    It will be hard to recommend Jotform to my clients if we can't rely on the service being available.


  • kentwarder
    Replied on October 29, 2021 at 7:27 AM

    The account I am locked out of has this username: kwarder@comcast.net

  • Tommaso_F
    Replied on October 29, 2021 at 7:44 AM

    We are sorry for the inconvenience this has caused. Your Form was suspended by our Anti-Phishing tool. We will review your forms and inform you.

    Thanks.

  • Walida Muhammad
    Replied on November 1, 2021 at 2:18 PM

    Great afternoon!


    I am having an issue with payment on my jotform when I send it to people. It says that they expiration date is invalid but the customer says they entered in everything correctly. Can you please help me with this? Here is the link for my form https://form.jotform.com/212769406892164

  • Parker JotForm Support
    Replied on November 1, 2021 at 5:38 PM

    Hello,

    As you are not the original poster, please view https://www.jotform.com/answers/3474423 where I will answer you shortly.