What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image


    Asked by web@jdbeauty.com on March 10, 2014 at 03:17 PM

    I just updated my account earlier today and now received this email (see screen shot)? How long does it take for an account to update???

    This is ridiculous and I should not have any downtime with my forms.
    Please confirm! 
  • Profile Image
    JotForm Support

    Answered by TitusN on March 10, 2014 at 05:26 PM


    We apologize for any inconvinience this caused you.

    The account is already upgraded, and you will nto experience any downtime.

    You can confirm by checking the subscription page while logged in: http://jotform.com/pricing

    Please let us know if you hit a bump.