- keivanAsked on July 18, 2011 at 03:06 AM
I want to upload my files only in my Dropbox account, not in your servers.
How can I change it?
- brx250Answered on July 18, 2011 at 03:41 AM
Thank you for using JotForm.
To integrate an existing form with your Dropbox folder, go to Submissions page for your form, click on Preferences icon, click on Dropbox Integration and then complete the Dropbox integration wizard.
Hope this helps.
If you have any other questions, please feel free to contact us.__________________________________________________
Albert | JotForm Support
- keivanAnswered on July 18, 2011 at 03:50 AM
Thanks for your answer.
I check this setting but when I want upload exe files, I've got an error.Upload Errorexe file extension is considered harmful and cannot be uploaded on our servers
Please go back and fix this
- allanftdAnswered on July 18, 2011 at 04:09 AM
I checked your form and I can see that the file extension exe is properly configured in the allowed file types list.
May I ask how large is the exe file that you tried to upload? I believe you also need to adjust the Maximum file upload size to a bigger number. Currently it is set to 2MB. Kindly adjust it so that you can accept larger files. The maximum allowable is 1GB although for Free accounts, the allotted upload file size per month per account is only 100MB).
Please try adjusting this figure and try to upload your exe file again. Thank you for using JotForm!
- keivanAnswered on July 18, 2011 at 04:28 AM
I don't need more spase more than 2MB.
Your server don't allow upload exe files:Upload Errorexe file extension is considered harmful and cannot be uploaded on our servers
Please go back and fix thisI try to upload my files to Dropbox but receive this error.FTP server is same.Best Regards,
- allanftdAnswered on July 18, 2011 at 04:38 AM
Thanks for the prompt response. Sorry, I didn't realize that EXE files are also now entirely blocked in our servers. This I believe is understandable since EXE files are commonly used for illegal activities and this limitation is implemented in order to protect yourself, your private data, and your computer.
Since compressed files like ZIP and RAR are allowed, You may therefore need to place a note in your form that when uploading EXE files, compress them into a ZIP or RAR file. In this way, your visitors will be properly informed and warned.
We apologize for the inconvenience. Please let us know if we can be of further assistance.
- keivanAnswered on July 18, 2011 at 04:41 AM
I want upload to my Dropbox account or my FTP site only. not in your server.
How can I set this?
- allanftdAnswered on July 18, 2011 at 05:05 AM
Sorry but at this time, all submissions are saved into JotForm servers. By default, your form data (submissions and uploaded files) are dumped into your JotForm account. This is always the case. The DropBox and FTP options are just add-ins that you can either configure or not.
Having a copy of your data in JotForm servers has its advantage. It will serve as your backup copy in case you accidentally delete the original copy of your form data.
Please let us know if you have any other questions or concerns. Thank you for your understanding and enjoy using JotForm!
- chrinoaAnswered on July 18, 2011 at 05:08 AM
i think i have same problem with keivan..
i want the submitted info be send not to in your server but insted of my email can you help us guys?
- keivanAnswered on July 18, 2011 at 05:12 AM
Maybe this option is advantage, but I think this is better if you have this future as an optional.
in the other side, we can use dropbox and set many locations to get a copy of files.
Please let me now can you solve my problem or no?
- keivanAnswered on July 18, 2011 at 06:12 AM
Some of exe file can be upload and some of those can not!!!
- allanftdAnswered on July 18, 2011 at 07:31 AM
By the way, the file extensions button is CaSe SenSiTiVE, so please add exe and EXE to the list of allowed file types.
Please let us know if you need further assistance. Thank you for using JotForm!
- keivanAnswered on July 18, 2011 at 08:51 AM
I add both of exe and EXE, still have a same error...
- allanftdAnswered on July 18, 2011 at 09:49 AM
Thanks for the update keivan, please try to add also Exe. Lastly, can you possibly certify that the extension name of the file you're trying to upload is exe? The reason why I'm asking this is because there are other possible extension names of executable files as listed on this page - http://pcsupport.about.com/od/tipstricks/a/execfileext.htm
We appreciate your patience on this matter. Please update us with your findings so that we can assist you further if needed. We're very eager to find a solution for you.
- keivanAnswered on July 18, 2011 at 10:12 AM
EXE, exe, Exe, and exE... nothnig
still have an error:Upload Errorexe file extension is considered harmful and cannot be uploaded on our servers
Please go back and fix this
- keivanAnswered on July 18, 2011 at 12:38 PM
- allanftdAnswered on July 18, 2011 at 02:23 PM
I shall proceed with escalating this issue with our Tier 2 Support for further checking. You will definitely hear from us if there are updates regarding your case. Our apologies again for the trouble.
In the meantime, you may ask your customers to upload exe files as a compressed file to avoid inconvenience. It will also help to leave a note with this instruction using the Free Text (HTML) field type.
Thank you for your patience and for using JotForm!
- JotForm FounderaytekinAnswered on July 19, 2011 at 08:55 AM
Unfortunately, for security reasons we do not allow .exe file uploads. Ask your users to first zip the file and send it that way. Then, enable .zip and .rar extensions.
- keivanAnswered on July 19, 2011 at 09:36 AM
Why some of exe file can be upload in your site? and second why you have not option to upload file in dropbox of ftp only not store in your site?
- keivanAnswered on July 20, 2011 at 07:11 AM
- JotForm SupportliyamAnswered on July 20, 2011 at 09:35 AM
You can only add an option to integrate dropbox and/or FTP to your file submissions, but it is not possible to not do an upload to jotform's servers. the integration works as it submits a copy of the file uploads to your dropbox/FTP account. When using the file upload field, the file uploading to jotform servers is mandatory and not an optional feature.
If you wish to have your submissions go to your own server alone, my suggestion is that you can purchase our Jotform Application Basic and you can host this on your own server, in your own privacy. You can learn more about Jotform Application Basic on this page: http://www.interlogy.com/products/jotform/
If you have other questions or concerns, please let us know.