What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
We have cloud of servers in different geography. Our uptime is actually very good and we monitor our servers constantly. Your guessing is correct, if the server is down your forms will not work but as mentioned earlier, we have cloud of servers and if one is down you will be server by another one.
Hope this helps.
Do get back to us if you have any questions.