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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Conditions not working on webpage

    Asked by thedetechtive on March 10, 2014 at 08:52 PM

    Hi,

    My conditions for all my forms are working when I preview them in JotForm but when I go to them on my website they do not exist most of the time.

    Many users of my site are experiencing the same problems. Sometimes the conditions will be there the first time the form is accessed but never again once it has been accessed.

    I am using 4 forms on my website:

    www.thedetechtive.com.au

    The images on the technology on the homepage link to these forms.

    Could you please help me fix this issue.

    Cheers,

    Tim

    Page URL:
    www.thedetechtive.com.au/computer

    My Forms JotForm preview site
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    JotForm Support

    Answered by ashwin_d on March 11, 2014 at 02:19 AM

    Hello Tim,

    Upon checking your web page, I was unable to replicate the problem you are having. I did test your form and the conditions seems to work as expected. Please check the screenshot below: 

    I did the test several times but could not replicate it. I would suggest you to embed your forms with its iFrame embed code. The following guide should help you:  https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

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    Answered by thedetechtive on March 13, 2014 at 12:20 AM

    Hi,

    Thanks.

    That seems to be working a lot better.