What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Issues with Email Alert

    Asked by SLU1818 on March 11, 2014 at 10:30 AM

    Dear Jot Form Support Team.

    I have been using your product in many ways with a variety of firms that I have worked with! We love a lot of the features that you offer!

     

    I am facing an issue I need your help with in regards to email notification alerts. On multiple forms, I have tried to setup a notification to be sent to the manager of the form's email, departmental email, etc. It seems the emails though are not gonig through to the @slu.edu domain

     

    I tested multiple forms by putting in both email addresses with @slu.edu and others such as @gmail.com. The @gmail.com work. When I first setup this account we didn't have an issue with email notifcations being sent to the @slu.edu domain.

     

    Is there any chance you can check into this and offer some ideas of what might be happening and/or next steps?

     

    An example form is: http://www.jotform.us/form/40414805739153

     

    Thank you,

    Brett 

    Page URL:
    http://www.jotform.us/form/40414805739153

    email Emails JotForm email notification
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    JotForm Support

    Answered by KadeJM on March 11, 2014 at 11:11 AM

    Hi Brett, We really do appreciate your profound love of our platform and features and thank you for the comments. Now onto your issue at hand...

    Firstly, We're already aware of the problem you mentioned. This can sometimes happen for various reasons but often it is usually due to the fact that you are using a Custom Domain such as " @slu.edu " which is your email suffix aka email domain. The problem for you not receiving our emails is normally because of a filtering system that flags our emails as spam even if not in your spam folder this can still happen due to anti-spam algorithms used by your email hosting provider.

    To fix this problem we first recommend referring to this guide. Additionally it may help to use our email bouncelist checker tool to make sure your email did not end up in our bounce list where you can remove it if necessary. If neither of those are helpful then the most likely solution would be to lastly check your spam folder and if you still do not find anything there then it is highly recommended at this point to have your email host Whitelist JotForm IP's and even for you to add us to your contacts list.

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    Answered by SLU1818 on March 11, 2014 at 01:04 PM

    Thanks KadeJM!

    Still having the issues after doing some of the recommened items so I am forwarding the last option to our IT team here to see going about that resolution. 

    Will keep you and your team posted.

    Brett

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    JotForm Support

    Answered by KadeJM on March 11, 2014 at 03:13 PM

    You are very welcome and yeah I would recommend that you please have them take a look on yours and their end to see if that helps more in case you happen to need something recofigured. Should you need further assistance or wish to discuss their findings more then please follow up with us in detail about it here and we'll do what we can to help you out more with it as best we can.

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    Answered by SLU1818 on March 24, 2014 at 10:56 AM

    So I apologize to play back and forth. Our IT team asked me to verify if Jot Form follows Google's guidelines for bulk senders. The information is at: https://support.google.com/a/answer/81126?hl=en

     

    If you don't mind verifying, I appreciate so I can get them to look at the solutions you provided for us. 

     

    Much apprecaited.

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    JotForm Support Manager

    Answered by Jeanette on March 24, 2014 at 01:20 PM

    We do not allow than 10 recipients on each email alert to prevent spam

    If you are using Google for custom domains, you should whitelist our IP addresses as recommended by Kade, by going to this page

    https://support.google.com/a/answer/60751?hl=en&ref_topic=2683828

     

    You can also whitelist our domains on this one:

    https://support.google.com/a/answer/2364632?hl=en&ref_topic=2683828