What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Problems using my form on I.E. International locations

    Asked by amhomelife on March 11, 2014 at 10:31 AM

    I have received many complaints that my forms don't work in Asian countries.  Most of my clients use I.E. and my forms don't work good.

     

    any suggestions?

    My Forms and
  • Profile Image

    Answered by pinoytech on March 11, 2014 at 11:08 AM

    Hi,

    Is this form already embedded? If yes, can you please share to us URL of your website where your form is embedded so we can investigate the issue and for further assistance?

    Thanks!

  • Profile Image

    Answered by amhomelife on March 11, 2014 at 06:16 PM

    https://secure.jotformpro.com/form/40555998959984.  Here is the application, I have also received complaints that after a user goes back into autofill or "re-edit" some of the questions are missing, specifically the sibling area (i captured this from the power tools).

     

  • Profile Image
    JotForm Support

    Answered by EltonCris on March 11, 2014 at 08:21 PM

    @amhomelife 

    Hi,

    I'm one of Jotform Support who worked virtually from PH (Asia). I viewed your form here with my IE browser and I am able to fill the form though I observed one thing which is destructing and could lead users to close the form. The reason why is that you have autosave function enabled on your lengthy form. Unfortunately, this causes lag on the browser for lengthy forms with your current setup since it calls the script every time an input is made on the form.

    To resolve this, may I suggest you to please configure your autosave settings with the following. This should minimizes lags on the browser and should make make to work smoothly as expected.

    --

    Regarding on the unsaved fields, unfortunately widget fields are not yet supported with autosave function. This might be the reason why. The only way to resolved this is to replace your widget field specifically the "sibling field" with matrix table with text box inputs. Matrix is under Survey tools. You can actually use any fields as long as it is not widget, data will be saved on user's browser.

    Should you have further questions or if you need clarification, let us know here. Regards!