Jotform mobile app: Unable to view submissions via Jotform Inbox

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    Sarah_Pearsall
    Asked on October 22, 2021 at 06:51 PM

    I've tried using the app multiple times over the last week and when I click on a submission, it tells me there's an error and I can't view it or download it. I've tried hard closing the app, restarting my phone, updating my phone, changing the account password. Still get the error.

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    Elton
    Answered on October 22, 2021 at 08:18 PM

    Hi,

    We are truly sorry about that. We are aware of the problem so our team has applied an update that rectify problem when viewing submissions. Please update your app to the latest version 2.0.6. This should fix the problem.

    If the problem persists, let us know so we can further assist you here.

    Regards

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    Sarah_Pearsall
    Answered on October 22, 2021 at 09:22 PM

    I'm showing that I have version 2.0.7 and am still having the issue.

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    Amin
    Answered on October 22, 2021 at 09:45 PM

    We sincerely apologize for any inconvenience you may have encountered.

    Can you please remove and re-install the app? Also, kindly share a screenshot of the error with us.

    Moreover, what is the full model name of your device so we can try to reproduce the issue at our end?

    We're patiently waiting for your response.

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    Sarah_Pearsall
    Answered on October 22, 2021 at 09:57 PM

    The error I’m seeing is below. I can click on submissions and see the list of submissions, but clicking on one to view it brings me here. I deleted and reinstalled the app and still see this error.

    1634954114_61736b825d6f2_F3A00C14-4251-4

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    Amin
    Answered on October 22, 2021 at 10:24 PM

    Hi again,

    Thanks for providing the screenshot.

    As I asked but have not received an answer, what is the full model name of your device so we can try to reproduce the issue at our end?

    We're patiently waiting for your response.

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    Sarah_Pearsall
    Answered on October 22, 2021 at 10:37 PM

    Sorry about that. I am using an iPhone 8 Plus.

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    Billy
    Answered on October 22, 2021 at 10:48 PM

    Thank you. Allow me to forward your inquiry to our backend developers so they can further check.

    We'll reach out again as soon as we have an update.

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    uygur
    Answered on November 22, 2021 at 04:02 AM

    Hi there,

    The issue is resolved in the 2.0.8 version. Please, update your app to the newest version and check whether the issue still persists.

    If you require any further assistance feel free to let us know.

    Best Regards,