What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Problem with uploaded documents...

    Asked by cmygsa on March 11, 2014 at 11:00 AM

    I seem to be having a problem opening files that were uploaded to a form.  I keep getting error messages.  Can you figure out what is wrong?

    Thanks,

    Alissa

    Page URL:
    http://form.jotform.us/form/23146295234149

    problem thanks
  • Profile Image
    JotForm Founder

    Answered by aytekin on March 11, 2014 at 11:39 AM

    I see that some of the files from 2013 are not available. We will look into this problem and get back to you. 

  • Profile Image

    Answered by cmygsa on March 13, 2014 at 07:58 AM

    Just wondering if you figured this out yet...  I need to access my files.

    Thanks,

    Alissa

  • Profile Image

    Answered by EliezerN on March 13, 2014 at 10:44 AM

    @Alissa

    We apologize for the inconveniences this may have caused.

    Our dev team is still working on this issue and they have not updated us yet. However, once they resolve the bug or they update us about this, we will notify you via this thread as soon as possible.

    Thanks

  • Profile Image
    JotForm Support

    Answered by liyam on March 13, 2014 at 04:18 PM

    Hello Alissa,

    You may download your December 3, 2013 submission uploads here while we're working on this bug:

    1. Sponsor Letter - 2014.doc
    2. Sponsorship Packages - 2014.pub

    Please do let us know if there are other uploads that you're having trouble downloading so we can look into it.

    Thanks.