Calculation issue on PayPal product

  • serenah
    Asked on March 11, 2014 at 1:06 PM

    We have a form where individuals sign up and pay for our services for their children's after school supervision.  The form is entitled TAC Online Enrollment Form.

    One of the options is for the Full-School year at $45.00 per child.  When they select 2 or more children, it automatically calculates the $45.00 for each child.  Example, the parent selects 2 children and upon submission of the form, it goes to our PayPal account screen and $90.00 is shown as the total that will be charged.

    We recently added another option for Mid-School year at $22.50 per child.  Since this addition, we had one family fill out the form, select 2 children to become enrolled.  But when it went to the PayPal screen, only $22.50 was charged, not $45.00 (which it should have been because they selected 2 children @ $22.50 each).

    Have I not set something up correctly when this Mid-School year option was added?  I'm at a loss as to why this is happening.  It does not happen on the Full-School year option.

    Any help you can give me will be much appreciated!  Thank you!

  • Mike_T Jotform Support
    Replied on March 11, 2014 at 3:30 PM

    Thank you for contacting us.

    As far as I can see, the 'Number of children' option was added as a custom property instead of a quantity property on your Mid-School Year item.

    In order to fix the issue, please replace mentioned above custom property with the quantity property.

    Calculation issue on PayPal product Image 1 Screenshot 30

    You can use a Show Total option to see calculated values.

    Calculation issue on PayPal product Image 2 Screenshot 41

    If you need any further assistance on this, please let us know. We will be happy to help.

  • serenah
    Replied on March 11, 2014 at 3:50 PM
    Thank you --- thank you --- thank you!!!!

    Jane Russell
    Office Manager
    Alkon Consulting Group, Inc.
    (219) 365-1091
    Visit us on the Web - http://www.alkonconsulting.com
    Connecting small businesses to big markets!
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    ...
  • Mike_T Jotform Support
    Replied on March 11, 2014 at 3:51 PM

    You are quite welcome :) Thank you for using our service.