What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Calculation issue on PayPal product

    Asked by serenah on March 11, 2014 at 01:06 PM

    We have a form where individuals sign up and pay for our services for their children's after school supervision.  The form is entitled TAC Online Enrollment Form.

    One of the options is for the Full-School year at $45.00 per child.  When they select 2 or more children, it automatically calculates the $45.00 for each child.  Example, the parent selects 2 children and upon submission of the form, it goes to our PayPal account screen and $90.00 is shown as the total that will be charged.

    We recently added another option for Mid-School year at $22.50 per child.  Since this addition, we had one family fill out the form, select 2 children to become enrolled.  But when it went to the PayPal screen, only $22.50 was charged, not $45.00 (which it should have been because they selected 2 children @ $22.50 each).

    Have I not set something up correctly when this Mid-School year option was added?  I'm at a loss as to why this is happening.  It does not happen on the Full-School year option.

    Any help you can give me will be much appreciated!  Thank you!

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Mike_T on March 11, 2014 at 03:30 PM

    Thank you for contacting us.

    As far as I can see, the 'Number of children' option was added as a custom property instead of a quantity property on your Mid-School Year item.

    In order to fix the issue, please replace mentioned above custom property with the quantity property.

    You can use a Show Total option to see calculated values.

    If you need any further assistance on this, please let us know. We will be happy to help.

  • Profile Image

    Answered by serenah on March 11, 2014 at 03:50 PM
    Thank you --- thank you --- thank you!!!!

    Jane Russell
    Office Manager
    Alkon Consulting Group, Inc.
    (219) 365-1091
    Visit us on the Web - http://www.alkonconsulting.com
    Connecting small businesses to big markets!
    This message and its contents (to include attachments) are the property of Alkon Consulting Group, Inc. and/or their affiliates and may contain confidential or proprietary information. You are hereby notified that any disclosure, copying or distribution of this message, or the taking of any action based on the information contained herein is strictly prohibited. Unauthorized use of information contained herein may subject you to civil and criminal prosecution and penalties. If you are not the intended recipient, you should delete this message immediately.

  • Profile Image
    JotForm Support

    Answered by Mike_T on March 11, 2014 at 03:51 PM

    You are quite welcome :) Thank you for using our service.