Calculation issue on PayPal product

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    Asked on March 11, 2014 at 01:06 PM

    We have a form where individuals sign up and pay for our services for their children's after school supervision.  The form is entitled TAC Online Enrollment Form.

    One of the options is for the Full-School year at $45.00 per child.  When they select 2 or more children, it automatically calculates the $45.00 for each child.  Example, the parent selects 2 children and upon submission of the form, it goes to our PayPal account screen and $90.00 is shown as the total that will be charged.

    We recently added another option for Mid-School year at $22.50 per child.  Since this addition, we had one family fill out the form, select 2 children to become enrolled.  But when it went to the PayPal screen, only $22.50 was charged, not $45.00 (which it should have been because they selected 2 children @ $22.50 each).

    Have I not set something up correctly when this Mid-School year option was added?  I'm at a loss as to why this is happening.  It does not happen on the Full-School year option.

    Any help you can give me will be much appreciated!  Thank you!

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    Answered on March 11, 2014 at 03:30 PM

    Thank you for contacting us.

    As far as I can see, the 'Number of children' option was added as a custom property instead of a quantity property on your Mid-School Year item.

    In order to fix the issue, please replace mentioned above custom property with the quantity property.

    You can use a Show Total option to see calculated values.

    If you need any further assistance on this, please let us know. We will be happy to help.

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    Answered on March 11, 2014 at 03:50 PM
    Thank you --- thank you --- thank you!!!!

    Jane Russell
    Office Manager
    Alkon Consulting Group, Inc.
    (219) 365-1091
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    Answered on March 11, 2014 at 03:51 PM

    You are quite welcome :) Thank you for using our service.