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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Payment wizard isn't working

    Asked by scruffywilks on March 11, 2014 at 02:04 PM

    I have a form on my site that used to work but now gives an error:

    "We cannot process this transaction because there is a problem
          with the PayPal email address supplied by the seller. Please
          contact the seller to resolve the problem."

    When I try to reset the payment system by deleting the current payment field and adding a new one "PayPal" under payment tools, I get an error that says that this functionality isn't available click payment wizard to setup (or something like that) and when I click the payment wizard nothing happens...




    Thx Ty

    Page URL:

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    JotForm Support

    Answered by Mike_T on March 11, 2014 at 04:21 PM

    Thank you for contacting us.

    I have made a test submission and I was properly redirected to the PayPal payment page:

    Please try to clear your browser cache and cookies, then re-check the form and payment wizard.

    If the issue still persists on your side, please let us know.