What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Android app won't let me log in

    Asked by Nancy Sellers on March 11, 2014 at 02:20 PM

    I've tried using my app pen to log in as well as normal but it still gives me an error message "username or password did not match"

    What can I do to fix this?  I would really love using your android app,

    Thanks, Nancy

  • Profile Image
    JotForm Support

    Answered by TitusN on March 11, 2014 at 04:53 PM

    Hello Nancy,

    Thank you for contacting us, and sorry about that.

    Currently running some tests - will return as soon as possible.


  • Profile Image

    Answered by arrowmont on March 11, 2014 at 05:18 PM

    Hi Thanks for your quick reply.

    I was using my email to log in like I do on line.  When I finally tried my user name, it worked great!

    What an awesome app!!



  • Profile Image
    JotForm Support

    Answered by TitusN on March 11, 2014 at 05:22 PM


    I had fired up all my test tools -:-)

    If you hit any bump  -you know we will be prepared to assist.