Android app won't let me log in

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    Nancy Sellers
    Asked on March 11, 2014 at 02:20 PM

    I've tried using my app pen to log in as well as normal but it still gives me an error message "username or password did not match"

    What can I do to fix this?  I would really love using your android app,

    Thanks, Nancy

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    TitusN
    Answered on March 11, 2014 at 04:53 PM

    Hello Nancy,

    Thank you for contacting us, and sorry about that.

    Currently running some tests - will return as soon as possible.

    Thanks.

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    arrowmont
    Answered on March 11, 2014 at 05:18 PM

    Hi Thanks for your quick reply.

    I was using my email to log in like I do on line.  When I finally tried my user name, it worked great!

    What an awesome app!!

    Sincerely,

    Nancy

  • Profile Image
    TitusN
    Answered on March 11, 2014 at 05:22 PM

    Great!

    I had fired up all my test tools -:-)

    If you hit any bump  -you know we will be prepared to assist.

    Thanks.