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    Why are submissions showing up twice?

    Asked by embanetcompassqa on March 11, 2014 at 02:45 PM

    Our forms go to specific people depending on the contents, and we're all getting the appropriate submissions, but we're getting them each twice. I took a look at the settings, and nothing seems to be amiss.

    Page URL:
    http://form.jotform.com/form/12230630699

    Submissions settings all and
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    JotForm Support

    Answered by NeilVicente on March 11, 2014 at 03:12 PM

    You have the same email action for more than 1 conditions, that's why you're getting multiple emails.

    Take this for example:

     

    If you are conditionally sending the same notification to the same email address, consolidate them instead into a single condition, such as this:

    Apply the same principle to all the conditions and your problem should be resolved.

    Cheers!