Why are submissions showing up twice?

  • Profile Image
    Asked on March 11, 2014 at 02:45 PM

    Our forms go to specific people depending on the contents, and we're all getting the appropriate submissions, but we're getting them each twice. I took a look at the settings, and nothing seems to be amiss.

  • Profile Image
    Answered on March 11, 2014 at 03:12 PM

    You have the same email action for more than 1 conditions, that's why you're getting multiple emails.

    Take this for example:


    If you are conditionally sending the same notification to the same email address, consolidate them instead into a single condition, such as this:

    Apply the same principle to all the conditions and your problem should be resolved.