-
HanSolo007Asked on March 11, 2014 at 3:14 PM
Hello! Why my plan has been downgraded?
I've prepayed you the "Economy" plan for one year.
Invoice #78299422 on 09 Feb 2014
Best regards,
Sergey.
-
Jeanette JotForm SupportReplied on March 11, 2014 at 6:08 PM
This happened because the system did not cancel the old monthly subscription
Upon checking deeper I found the Reference Number :78299422 for BlueSnap Account ID 48131494, which is the one for the yearly Economy subscription
Your account now is back to Economy
Sorry for any inconviniences this might have caused to you