Why my plan has been downgraded?

  • Profile Image
    HanSolo007
    Asked on March 11, 2014 at 03:14 PM

    Hello! Why my plan has been downgraded?

    I've prepayed you the "Economy" plan for one year. 

    Invoice #78299422  on 09 Feb 2014

     

    Best regards,

    Sergey.

  • Profile Image
    Jeanette
    Answered on March 11, 2014 at 06:08 PM

    This happened because the system did not cancel the old monthly subscription

    Upon checking deeper I found the Reference Number :78299422 for BlueSnap Account ID   48131494, which is the one for the yearly Economy subscription

    Your account now is back to Economy

    Sorry for any inconviniences this might have caused to you