What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
JotForm Support Manager
This happened because the system did not cancel the old monthly subscription
Upon checking deeper I found the Reference Number :78299422 for BlueSnap Account ID 48131494, which is the one for the yearly Economy subscription
Your account now is back to Economy
Sorry for any inconviniences this might have caused to you