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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why my plan has been downgraded?

    Asked by HanSolo007 on March 11, 2014 at 03:14 PM

    Hello! Why my plan has been downgraded?

    I've prepayed you the "Economy" plan for one year. 

    Invoice #78299422  on 09 Feb 2014


    Best regards,


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    JotForm Support Manager

    Answered by Jeanette on March 11, 2014 at 06:08 PM

    This happened because the system did not cancel the old monthly subscription

    Upon checking deeper I found the Reference Number :78299422 for BlueSnap Account ID   48131494, which is the one for the yearly Economy subscription

    Your account now is back to Economy

    Sorry for any inconviniences this might have caused to you