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    When setting up a Jotform scheduling file for a client of mine, the data for second and third choice of dates does not work

    Asked by cigarmike1 on March 11, 2014 at 03:26 PM

    The arrows allowing a person to go back and forth from month to month are not visible.  And when the person chooses the first date, all the remianing data on the form disappears. please help.

     

    Visit the URL below and click on the red box on the home page that says....schedule your pool opening online....

    Page URL:
    www.mtlakepool.com

    JotForm does not work and not visible all
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    JotForm Support

    Answered by jonathan on March 11, 2014 at 06:21 PM

    Hi,

    The calendar widget Month navigation arrow is working when I tested in your website http://www.mtlakepool.com/mtlakepoolandpatio/Scheduler_Form.html

    BUT it seems the problem was, the form is being cut-off because the iframe height where you have embedded the form does not have enough heigth in pixed to display the full form lenght. Please refer to the images below

     

     

    You have to increased the height of the widget-frame where you have embedded the form.

     

    --

    If you actually checked on the original form source code page where you have used the form, they are good. 

    http://www.mtlakepool.com/mtlakepoolandpatio/Scheduler_Form_files/widget0_markup.html

     

    Please update the embed code in your website to fix this. Inform us if still not resolve even after doing this.

    Thanks!

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    Answered by cigarmike1 on March 11, 2014 at 08:00 PM
    Hello Jonathan. Thank you for the insight into what was wrong. In iweb there is no real source code you can adjust but I did what i could to lengthen the "iframe." May i impose upon you to see if what I have done has solved the problem before i contact my client? www.mtlakepool.com
    I can't tell you how much i appreciate your help.
    Thank you,
    Mike
    ...
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    Answered by Carina on March 11, 2014 at 09:16 PM

    Hello Mike

    I checked the http://www.mtlakepool.com/mtlakepoolandpatio/Scheduler_Form.html url and the form seems fine, but I noticed a big space from the bottom of the form until the end of the page:

    From the code inspection I found out that is a Div with a 2400px height.

    <div class="spacer" style="height: 2400px; line-height: 2400px; ">&nbsp;</div>

    Maybe you can edit the Scheduler_Form.css file and add this code:

     

    .spacer { font-size: 1px; line-height: 1300px;
    height:1300px  } Let us know if you need further assistance.
  • Profile Image

    Answered by cigarmike1 on March 12, 2014 at 10:33 AM

    And here I was doubting your Support because i couldn't find a phone number to call you. Carina and Jonathan thank you both for the fast and apparently effective reply to my inquiry. Carina - in terms of that extra space, I added more than I needed at first andnow took it down to the 1300 you suggested. In iWeb, unless you're a code person, which I'm not, the only way to make changes to anything is thru the software interface. So I changed the page height there and it still has somne extra space after the form but I'm fine with that. The proof in the pudding will see if my client's customers can now use the form without the problems I described.

    Thanks for the support. I'll let you know if the problem is totally solved in a day or so.

     

    Mike