Product List: The Submissions are appearing blank on the app and on the Tables page

  • Profile Image
    peppercornkids
    Asked on October 25, 2021 at 01:40 AM
    why can't I see items ordered? Why is there not help chat anymore? Why didn't Jotform send email of orders to me, gave me a notification but nothing in the email which is usually the case. 
  • Profile Image
    roneet
    Answered on October 25, 2021 at 01:49 AM

    We are sorry for the inconvenience this has caused.

    Are you referring to this form?

    https://www.jotform.com/form/202751788108460

    Are you unable to sort the products on the Tables page or on the form?

    Are the products missing from the email notification that is sent to you?

    Looking forward to your response.

    Thanks.

  • Profile Image
    roneet
    Answered on October 25, 2021 at 01:53 AM

    Our main mode of communication is via this Support System so once the Forum is manageable the Live chat option would be again available to the users.

    Thanks.

  • Profile Image
    Carol Marie Lorenzo 
    Answered on October 25, 2021 at 07:20 AM

    No email for submission, and submission has no data for the products. 1635160836_617693043f33c_Screenshot_2021

  • Profile Image
    Bojan_J
    Answered on October 25, 2021 at 07:30 AM

    Greetings.

    I have checked your Table, however, the selected products are shown. Can you please let us know are you using Jotform App to view the submission data? Can you please try to log in using a browser and test to see if you can replicate the problem from here? If the problem is only with the Jotform App, can you please let us know what device and OS you are using?

    Thank you for your cooperation.

  • Profile Image
    peppercornkids
    Answered on October 25, 2021 at 07:55 AM

    Will try with the browser. I use to see it just fine on my phone. It's been doing this since last weekend. 

    Sent from Yahoo Mail on Android

  • Profile Image
    roneet
    Answered on October 25, 2021 at 08:08 AM

    Could you please re-install the mobile app once more?

    Let us know if you are able to see the submissions once you re-install the app?

    Looking forward to your response.

    Thanks.

  • Profile Image
    peppercornkids
    Answered on October 25, 2021 at 08:11 AM

    I can't see it fully, I can only see until 5 items cause to view submission it gives me the excel table. How can I see the whole list? 

    Sent from Yahoo Mail on Android



  • Profile Image
    peppercornkids
    Answered on October 25, 2021 at 08:11 AM
    I'm using an android 
    Sent from Yahoo Mail on Android

    ...
  • Profile Image
    peppercornkids
    Answered on October 25, 2021 at 08:11 AM

    Even for older forms, I can't see what they've ordered. 

    Sent from Yahoo Mail on Android

  • Profile Image
    peppercornkids
    Answered on October 25, 2021 at 08:22 AM

    I won't lose any details if I reinstall? 

    Sent from Yahoo Mail on Android

  • Profile Image
    peppercornkids
    Answered on October 25, 2021 at 08:22 AM

    I reinstalled, still the same, no data for the items area, just the contact info

    Sent from Yahoo Mail on Android

  • Profile Image
    Cecile_A
    Answered on October 25, 2021 at 08:33 AM

    Thank you for the update.

    I cloned your form to test but I was unable to replicate the issue.

    Can you please try to click sync your data?

    1635165206_6176a416923ca_1.jpg

    If the issue persists , kindly try using a different mobile device.

    Let us know how it goes.

  • Profile Image
    peppercornkids
    Answered on October 30, 2021 at 06:33 AM

    Products are missing in the submission 

    Sent from Yahoo Mail on Android

  • Profile Image
    Bojan_J
    Answered on November 01, 2021 at 08:54 AM

    Greetings.

    We will need to forward this problem to our developers. Before we do so, can you please let us know are products missing from old submissions as well? Or does this problem happen only for the new submission you receive?

    Thank you for your cooperation.

  • Profile Image
    peppercornkids
    Answered on November 01, 2021 at 10:11 AM

    This was working fine before, this might be the 2nd week since i can't see the results from "products" in my case "menu". I have to go through other means to see what they've ordered. And the Jotform notification for orders have too many comp strings that i wish they'd just show a submission slip or anything that resembles that

    Sent from Yahoo Mail on Android

  • Profile Image
    Bojan_J
    Answered on November 01, 2021 at 10:47 AM

    Greetings.

    We will need one more piece of information from you. Can you please let us know on what device and OS you are using the Jotform App?

    Note that you can create PDF document where you can customize the user's responses. Then you can attach these PDFs to the notification emails. You can learn about this here:

    Thank you for your cooperation.

  • Profile Image
    peppercornkids
    Answered on November 01, 2021 at 08:44 PM
    I'm using both android and Laptop. Problem for both if i click submission to check detail, contact info are there, but submitted products are not seen. I use to be able to click submission to check what was ordered, now i either have to go to excel file to see what was ordered or click edit submission so I can see what's on it. If you look at the attachment, there's noting under the Menu. It use to show what items were ordered 
    Sent from Yahoo Mail on Android

    On Mon, Nov 1, 2021 at 10:47 pm, noreply@jotform.com wrote:
    New response received#yiv6951596721 #yiv6951596721 #yiv6951596721 html, #yiv6951596721 body {margin:0 auto !important;padding:0 !important;min-height:100% !important;width:100% !important;}#yiv6951596721 body {}#yiv6951596721 .yiv6951596721body {margin:0 auto !important;}#yiv6951596721 #yiv6951596721 * {}#yiv6951596721 div, #yiv6951596721 p, #yiv6951596721 a, #yiv6951596721 li, #yiv6951596721 td {}#yiv6951596721 #yiv6951596721 div .filtered99999 {margin:0 !important;}#yiv6951596721 #yiv6951596721 table, #yiv6951596721 td {}#yiv6951596721 #yiv6951596721 table {border-spacing:0 !important;border-collapse:collapse !important;table-layout:fixed !important;margin:0 auto !important;overflow:hidden;}#yiv6951596721 table table table {table-layout:auto;}#yiv6951596721 table, #yiv6951596721 td {border-spacing:0 !important;border-collapse:collapse !important;}#yiv6951596721 #yiv6951596721 a {text-decoration:none;}#yiv6951596721 #yiv6951596721 img {}#yiv6951596721 #yiv6951596721 * 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    | There’s a new response on your question: |
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    The notification email has the products missing
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    Greetings.
    We will need one more piece of informationfrom you. Can you please let us know on what device and OS you are using theJotform App?
    Note that you can create PDF document where you cancustomize the user's responses. Then you can attach these PDFs to thenotification emails. You can learn about this here:

    - Howto Customize PDF Submissions Report
    - Howto Include Submissions as PDF Attachment in the EmailNotifications
    Thank you for your cooperation.
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    | Answered by |
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    Bojan_J
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  • Profile Image
    Cecile_A
    Answered on November 01, 2021 at 10:02 PM

    Hi,

    I tried accessing your form and the menu seems to show. To confirm, is the issue happening in Jotform app(mobile) only?

    1635817982_618099fe82353_20.png

    If you look at the attachment, there's noting under the Menu. It use to show what items were ordered 

    Are you referring to the invoice sent to the customer via email?

    Looking forward to your reply.

  • Profile Image
    peppercornkids
    Answered on November 01, 2021 at 10:33 PM
    Email sent to customers has no problem. Submissions sent to the app and the laptop has a problem. Here is a screenshot of my other form today, same thing, blank on my products when opened in the tab. So when i pick submissions, clients' orders come up, pick a name and product details is blank
    Sent from Yahoo Mail on Android

    On Tue, Nov 2, 2021 at 10:02 am, noreply@jotform.com wrote:
    New response received#yiv2043033248 #yiv2043033248 #yiv2043033248 html, #yiv2043033248 body {margin:0 auto !important;padding:0 !important;min-height:100% !important;width:100% !important;}#yiv2043033248 body {}#yiv2043033248 .yiv2043033248body {margin:0 auto !important;}#yiv2043033248 #yiv2043033248 * {}#yiv2043033248 div, #yiv2043033248 p, #yiv2043033248 a, #yiv2043033248 li, #yiv2043033248 td {}#yiv2043033248 #yiv2043033248 div .filtered99999 {margin:0 !important;}#yiv2043033248 #yiv2043033248 table, #yiv2043033248 td {}#yiv2043033248 #yiv2043033248 table {border-spacing:0 !important;border-collapse:collapse !important;table-layout:fixed !important;margin:0 auto !important;overflow:hidden;}#yiv2043033248 table table table {table-layout:auto;}#yiv2043033248 table, #yiv2043033248 td {border-spacing:0 !important;border-collapse:collapse !important;}#yiv2043033248 #yiv2043033248 a {text-decoration:none;}#yiv2043033248 #yiv2043033248 img {}#yiv2043033248 #yiv2043033248 * 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    | There’s a new response on your question: |
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    The notification email has the products missing
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    Hi,
    I tried accessing your form and the menu seems toshow. To confirm, is the issue happening in Jotform app(mobile) only?
    If you look at the attachment, there'snoting under the Menu. It use to show what items were ordered 
    Areyou referring to the invoice sent to the customer via email?
    Lookingforward to your reply.
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    Cecile_A
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  • Profile Image
    roneet
    Answered on November 01, 2021 at 11:38 PM

    We are sorry for the inconvenience this has caused.

    Let me escalate this issue to our backend team.

    We will inform you as soon as we receive an update on this.

    Thanks.