Dynamic tagging are not apply in infusionsoft

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    fmhp8888
    Asked on October 25, 2021 at 04:39 AM

    I have dynamic tagging setup in my Jotform.

    It should apply a tag through Infusionsoft when someone fills out the form.

    Currently it is set up to apply the tag conditionally when they select a specific answer on a specific question. (will attach screenshot)

    This used to work perfectly fine, no settings have been changed but it randomly stopped working now, the tag no longer applies.

    I tried disconnecting the Infusionsoft integration and re-connecting it, but that doesn't seemed to have made it work again.

    Any idea how I can get the integration working again? 1635151165_61766d3d01e06_

    1635151193_61766d5933ce4_

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    Tommaso_F
    Answered on October 25, 2021 at 05:22 AM

    Hello there,

    Could you please show us how the infusionsoft/keap page appears without the tags from your jotform form?
    https://www.jotform.com/help/438-how-to-post-screenshots-to-our-support-forum/

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    fmhp8888
    Answered on October 25, 2021 at 08:56 PM

    I'm not sure what you're referring to when you say Infusionsoft page? They submit their information on Jotform then they are imported to Infusionsoft as a contact, there's no Infusionsoft page in the process. Could you rephrase?

    I'll add a screenshot of a test contact if that's what you mean. The tag just doesn't apply1635209801_617752499d268_Screen Shot 202

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    Tommaso_F
    Answered on October 26, 2021 at 02:12 AM

    Hello there,

    Allow me to report this to our back-end team for a further check.

    We will let you know as soon as possible.

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    fmhp8888
    Answered on October 26, 2021 at 03:00 PM

    Okay, thank you, please let me know as soon as you can.

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    Mubeen_A
    Answered on October 26, 2021 at 06:25 PM

    Hi @fmhp8888,

    The issue has been successfully escalated to the backend team. Please stay with us while they are working on it. Once there is an update you will be notified on this thread.

    Best,

    Mubeen_A

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    fmhp8888
    Answered on November 02, 2021 at 01:00 PM

    Okay, let me know asap, thanks.

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    kaantunc
    Answered on November 03, 2021 at 02:17 AM

    Hello there,

    I have cloned your form to test it on my end. For your information, nothing has been changed on your original form. I see that your form has conditions and the results of those conditions are not the same as Infusionsoft tags. Could you please check the results of those conditions? On the other hand, your form has lots of dynamic tag fields. Please delete the unused ones.

    Regards.

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    fmhp8888
    Answered on November 04, 2021 at 07:49 PM

    What is different? We have a 9-10 tag that is supposed to be applied. It is the exact same in infusionsoft. 1636069725_6184715d2be4f_

    What tag is different that you're referring to? & How would I delete dynamic tags. They just populated in when I synced the account.

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    kaantunc
    Answered on November 05, 2021 at 03:17 AM

    Hello there,

    You can see dynamic tags in your form builder called Infusionsoft Tags. When I look at your form, I can't see "9-10" tag in Infusionsoft Tags. Could you please check it? You can delete Infusionsoft Tags fields in form builder and re-integrate Infusionsoft integration.

    Thanks.

  • Profile Image
    fmhp8888
    Answered on November 07, 2021 at 02:38 PM

    Yes that was always an issue, the 9-10 tag never appeared there. But the integration still worked when we set it up through conditions. I will see if it can be changed.

  • Profile Image
    fmhp8888
    Answered on November 07, 2021 at 02:40 PM

    Is there a limit to how many tags Jotform can pull from Keap? Because we have thousands.

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    fmhp8888
    Answered on November 07, 2021 at 03:02 PM

    Is there a reason why the tag isn't showing up in Jotform?

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    Mike
    Answered on November 07, 2021 at 04:35 PM

    Most of the Jotform fields are limited to 65,535 bytes (up to 65,535 characters) in the database, so it looks like the field with the tags hits the limit in your case.