PDF Editor: Product options are not shown

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    Asked on October 25, 2021 at 06:30 AM


    since a week, we are facing a problem related to the PDF that we receive when our customers make an order through the module.

    What we are receiving right now is the below: a list of products ordered on the left and the total amount of money that is due.

    1635157106_61768472ad802_PDF_wrong visua

    However, what we used to receive until last week was the below: a list of product, the quantity ordered by the customer right below, and the cost of one item only, as setup in the module (not the total amount due = n° of items ordered * cost of one item). Is there a way to go back to the setup shown in the below image?

    1635157106_617684728b545_PDF_right visua


  • Profile Image
    Answered on October 25, 2021 at 06:41 AM

    I noticed that you have a few forms. Can you please provide the link or the name of this form, so we can check your setup?

    Then we will be able to provide possible workarounds.

    We will wait for your response.

  • Profile Image
    Answered on October 25, 2021 at 08:05 AM

    Hi, sure, it's called "Settimana 43".

    Thanks a lot,

  • Profile Image
    Answered on October 25, 2021 at 08:26 AM

    Greetings Paola.

    I will forward this problem to our developers. As soon as we hear back from them, we will let you know.

    Thank you for your patience.

  • Profile Image
    Answered on October 27, 2021 at 05:10 AM

    Greetings Paola.

    We have made a change regarding the clarification for our customers. The previous setup is still possible by changing a few options. The reason for the changes are:

    1) "Change product options column" checkbox does not work on your form because "Quantity" option is now reachable through "Show quantity column" checkbox. If you had more options in a product, you could see those when you checked this checkbox.

    2) The "Show amount column" checkbox is intended to show you the total price of a product. If you uncheck this and check the "Show pricing column" checkbox, you will see the cost of one item only in the PDF.

    Now I will show you the steps to achieve the setup you want to have:

    1) Check the "Show pricing column" checkbox.

    1635325442_61791602c3093_Screen Shot 202

    2) Check the "Show quantity column" checkbox and uncheck the "Show amount column" checkbox.

    1635325554_617916727eb07_Screen Shot 202

    (OPTIONAL) If you want to add table headers (to show quantity) switch the "Payment Are View" option from Compact to Default.

    1635325801_61791769ed5b4_Screen Shot 202

    Hope this helps. If you have any more issues, feel free to respond.

    Sorry for the confusion, Regards.


  • Profile Image
    Answered on November 06, 2021 at 12:43 PM

    Dear Mert,

    thanks for the detailed answer, but I really don't understand how to get to that first screen "Payment Settings"? can you possibly guide me to get there? thanks a lot,


  • Profile Image
    Answered on November 07, 2021 at 04:42 AM


    To access it, once in the PDF Editor,

    You can click on the field with the products and click on the little cogwheel on the right:

    1636277705_61879dc9a6d40_Screenshot 2021

    Hope this helps.