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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
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Why does my secure payment form keep losing its security shield?Asked by mklausner on March 11, 2014 at 06:24 PM
I have embedded the code from JotForm onto my WordPress page. I see the security seal appear at the bottom of my form and then when I go back to check on the broswer, the seal is gone.
May we know the website URL where the form is embedded so we can check it here? But first, I think clearing your browser's cache should resolved this problem. Would you mind checking it again with your browser's cache cleared?Please update us when you can. Thanks!
It is the following
The form was developed in another account.
Upon checking your web page, I found that you have not embedded your form using its SSL embed code. Please check the screenshot below:
Please be noted that security seal will only be visible when form is accessed / embedded with its secure URL. Please embed your form with its secure embed code. The following guide should help you : https://www.jotform.com/help/63-How-can-I-receive-SSL-Submissions
You may also like to check the following guide: https://www.jotform.com/help/131-Enabling-Security-Certificate-Seal-on-Secure-Forms
Hope this helps.
Do get abck to us if you have any questions.