What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why does my secure payment form keep losing its security shield?

    Asked by mklausner on March 11, 2014 at 06:24 PM

    I have embedded the code from JotForm onto my WordPress page. I see the security seal appear at the bottom of my form and then when I go back to check on the broswer, the seal is gone.

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    JotForm Support

    Answered by EltonCris on March 11, 2014 at 08:26 PM


    May we know the website URL where the form is embedded so we can check it here? But first, I think clearing your browser's cache should resolved this problem. Would you mind checking it again with your browser's cache cleared?

    Please update us when you can. Thanks!
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    Answered by mklausner on March 11, 2014 at 10:10 PM
    It is the following
    The form was developed in another account.
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    JotForm Support

    Answered by ashwin_d on March 11, 2014 at 10:39 PM

    Hello mklausner,

    Upon checking your web page, I found that you have not embedded your form using its SSL embed code. Please check the screenshot below:

    Please be noted that security seal will only be visible when form is accessed / embedded with its secure URL. Please embed your form with its secure embed code. The following guide should help you :  https://www.jotform.com/help/63-How-can-I-receive-SSL-Submissions

    You may also like to check the following guide:  https://www.jotform.com/help/131-Enabling-Security-Certificate-Seal-on-Secure-Forms

    Hope this helps.

    Do get abck to us if you have any questions.

    Thank you!