Why does my secure payment form keep losing its security shield?

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    Asked on March 11, 2014 at 06:24 PM

    I have embedded the code from JotForm onto my WordPress page. I see the security seal appear at the bottom of my form and then when I go back to check on the broswer, the seal is gone.

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    Answered on March 11, 2014 at 08:26 PM


    May we know the website URL where the form is embedded so we can check it here? But first, I think clearing your browser's cache should resolved this problem. Would you mind checking it again with your browser's cache cleared?

    Please update us when you can. Thanks!
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    Answered on March 11, 2014 at 10:10 PM
    It is the following
    The form was developed in another account.
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    Answered on March 11, 2014 at 10:39 PM

    Hello mklausner,

    Upon checking your web page, I found that you have not embedded your form using its SSL embed code. Please check the screenshot below:

    Please be noted that security seal will only be visible when form is accessed / embedded with its secure URL. Please embed your form with its secure embed code. The following guide should help you :  https://www.jotform.com/help/63-How-can-I-receive-SSL-Submissions

    You may also like to check the following guide:  https://www.jotform.com/help/131-Enabling-Security-Certificate-Seal-on-Secure-Forms

    Hope this helps.

    Do get abck to us if you have any questions.

    Thank you!