"State" On address field not populating to original PDF

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    SmithChelsea
    Asked on October 25, 2021 at 09:41 AM

    This is a new issue...it just started doing this, now on multiple forms. We use the Address option for people to enter in, but only enable State and Zip Code. Zip Code is populating on the form but State is not.

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    Jovanne_A
    Answered on October 25, 2021 at 09:50 AM

    Hi, thank you for contacting support.

    There seem to be several forms under your account. Could you please provide us with the form URL in question so we can check?

    We looks forward to your response.

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    SmithChelsea
    Answered on October 25, 2021 at 09:55 AM
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    Johann_A
    Answered on October 25, 2021 at 12:41 PM

    Greetings,

    Upon checking cloning your form, I can see the same issue, however when I create a new PDF that is different from the layout of the original form then it's working:

    1635179815_6176dd2748ea3_

    1635179932_6176dd9caaf13_

    You can also personalize this PDF according to the previous design:

    1635180043_6176de0ba2f09_

    Let us know out it goes,

    Johann



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    SmithChelsea
    Answered on October 25, 2021 at 01:14 PM

    Hey Johann,

    To clarify, the State is not showing up on the Original PDF, which is where I need the data to populate so that it can be printed out.

    Thanks,


    John


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    Johann_A
    Answered on October 25, 2021 at 03:35 PM

    Hi,

    after double-checking your settings, I've made another test submission on your form and was able to replicate these issues.

    1635190457_617706b98d6a6_

    Let me forward this to our backend team for further investigation. We will let you know as soon as we have an update.

    Johann

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    SmithChelsea
    Answered on January 13, 2022 at 01:30 PM

    Hello,


    I submitted this back in October and never heard back. Can they resolve the issue?

    Doesn't seem like it should be that difficult as it is just another field like anything else.

    Issue is still happening.


    Thank you!

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    Jovanne_A
    Answered on January 13, 2022 at 04:28 PM

    Hi,

    We apologize for the delay.

    The issue was escalated to our development team upon replication of the issue. I will send them heads-up so they can check and we will let you know via this support thread as soon as we hear from them.

    Thank you for your patience and understanding.

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    SmithChelsea
    Answered on January 14, 2022 at 09:34 AM

    OK thank you!