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We get alot of problems with Paypal completions with Jotform, are we doing something wrong or is the customer not getting it?Asked by maducie on March 11, 2014 at 09:16 PM
Hi, typically, an incomplete payment means that users changed their mind at last minute. .
I would recommend you to enable IPN (Instant Payment Notifications) in paypal, please follow these steps:
Go into your Paypal account, Click on the Profile menu, select My Selling Prefences
Midway down the next page is a 'Instant payment notifications' field, select click on the Update button to the right of it.
Click Choose IPN Settings, Enter http://www.jotform.net/ipns/paypal.php into theNotification URLtext box and ensure Receive IPN Message (Enabled) radio button is selected. Click Save.
To assist you better I have created a new ticket that will be answered shortly by our support team.