What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    We get alot of problems with Paypal completions with Jotform, are we doing something wrong or is the customer not getting it?

    Asked by maducie on March 11, 2014 at 09:16 PM
  • Profile Image
    JotForm Support

    Answered by BDAVID on March 11, 2014 at 10:10 PM

    Hi,  typically, an incomplete payment  means that  users changed their mind at last minute. .

    I would recommend you to enable IPN (Instant Payment Notifications) in paypal, please follow these steps:

    Go into your Paypal account, Click on the Profile menu, select My Selling Prefences 


    Midway down the next page is a 'Instant payment notifications' field, select click on the Update button to the right of it. 


    Click Choose IPN Settings, Enter http://www.jotform.net/ipns/paypal.php into theNotification URLtext box and ensure Receive IPN Message (Enabled) radio button is selected. Click Save.



  • Profile Image

    Answered by rudyrudy on April 19, 2016 at 02:09 PM

    Hi, i also have many problem with PAYPAL. What this IPN setting change ?


  • Profile Image

    Answered by victor on April 19, 2016 at 03:14 PM

    To assist you better I have created a new ticket that will be answered shortly by our support team.