We get alot of problems with Paypal completions with Jotform, are we doing something wrong or is the customer not getting it?

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    Asked on March 11, 2014 at 09:16 PM
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    Answered on March 11, 2014 at 10:10 PM

    Hi,  typically, an incomplete payment  means that  users changed their mind at last minute. .

    I would recommend you to enable IPN (Instant Payment Notifications) in paypal, please follow these steps:

    Go into your Paypal account, Click on the Profile menu, select My Selling Prefences 


    Midway down the next page is a 'Instant payment notifications' field, select click on the Update button to the right of it. 


    Click Choose IPN Settings, Enter http://www.jotform.net/ipns/paypal.php into theNotification URLtext box and ensure Receive IPN Message (Enabled) radio button is selected. Click Save.



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    Answered on April 19, 2016 at 02:09 PM

    Hi, i also have many problem with PAYPAL. What this IPN setting change ?


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    Answered on April 19, 2016 at 03:14 PM

    To assist you better I have created a new ticket that will be answered shortly by our support team.