Payment Forms: Require at least one product..

  • westhighwpo
    Asked on October 25, 2021 at 8:42 PM

    Hi! I'm creating an order form with PayPal Checkout integration. How do I set the form to require at least 1 product to be selected in order to proceed to checkout? I don't want to require a specific field - just require that the user select at least one item..

  • Sonnyfer JotForm Support
    Replied on October 26, 2021 at 2:43 AM

    Hi there - I see your payment field is already set required. This means your users cannot submit your form without leaving the product options blank.

    1635230535 6177a347d74c1  Screenshot 10

    Please test your form and let us know if you need further assistance.

  • westhighwpo
    Replied on November 3, 2021 at 10:40 PM

    Hi! I figured out that change; however now when my form loads it automatically shows the error box at the top of it. The error shouldn't show until a user tries to checkout without an item being selected... not when they first come to the form..

  • Jessica JotForm Support
    Replied on November 3, 2021 at 11:00 PM

    Hello, 

    I was unable to recreate the issue from my end. Are you referring to another field, or are you referring to your Payment Details field? 

    Please provide us with screenshots too so we can better assist you.

  • westhighwpo
    Replied on November 4, 2021 at 6:16 PM

    This is what users see as soon as they go to the page using the link....

    1636064201 61845bc9cfadc  Screenshot 10

  • VincentJay
    Replied on November 4, 2021 at 6:45 PM

    Hi,

    Please try disabling this option (screenshot below) and let us know if that would work for you.

    1636065863 6184624767373 ascx31aa Screenshot 10