-
westhighwpoAsked on October 25, 2021 at 8:42 PM
Hi! I'm creating an order form with PayPal Checkout integration. How do I set the form to require at least 1 product to be selected in order to proceed to checkout? I don't want to require a specific field - just require that the user select at least one item..
-
Sonnyfer JotForm SupportReplied on October 26, 2021 at 2:43 AM
Hi there - I see your payment field is already set required. This means your users cannot submit your form without leaving the product options blank.
Please test your form and let us know if you need further assistance.
-
westhighwpoReplied on November 3, 2021 at 10:40 PM
Hi! I figured out that change; however now when my form loads it automatically shows the error box at the top of it. The error shouldn't show until a user tries to checkout without an item being selected... not when they first come to the form..
-
Jessica JotForm SupportReplied on November 3, 2021 at 11:00 PM
Hello,
I was unable to recreate the issue from my end. Are you referring to another field, or are you referring to your Payment Details field?
Please provide us with screenshots too so we can better assist you.
-
westhighwpoReplied on November 4, 2021 at 6:16 PM
This is what users see as soon as they go to the page using the link....
-
VincentJayReplied on November 4, 2021 at 6:45 PM
Hi,
Please try disabling this option (screenshot below) and let us know if that would work for you.