The autoresponder email doesn't seem to be being sent

  • exceptionalthinking
    Asked on March 12, 2014 at 8:21 AM

    Hi, I have just set up a form, complete with an autoresponder. However, I've completed the form to do a test, but the autoresponder doesn't seem to be coming through. Can you please help with this?

    Page URL: http://www.exceptionalthinking.co.uk/review/4583353621
  • Carina
    Replied on March 12, 2014 at 10:30 AM

    I checked your auto-responder and you need to define the recipient's email so that the user can receive the auto-responder:

    The autoresponder email doesnt seem to be being sent Image 1 Screenshot 20

    You can consult our guide for more details:

    https://www.jotform.com/help/26-Creating-a-Form-Autoresponder

    Let us know please if you need more assistance.