What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    The autoresponder email doesn't seem to be being sent

    Asked by lovenew on March 12, 2014 at 08:21 AM

    Hi, I have just set up a form, complete with an autoresponder. However, I've completed the form to do a test, but the autoresponder doesn't seem to be coming through. Can you please help with this?

    Page URL:
    http://www.exceptionalthinking.co.uk/review/4583353621

    autoresponder email email
  • Profile Image

    Answered by Carina on March 12, 2014 at 10:30 AM

    I checked your auto-responder and you need to define the recipient's email so that the user can receive the auto-responder:

    You can consult our guide for more details:

    https://www.jotform.com/help/26-Creating-a-Form-Autoresponder

    Let us know please if you need more assistance.