What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    CONSTANT: the webpage is not available - URGENT!

    Asked by memaxt on March 12, 2014 at 09:50 AM

    Hi there,

     

    Many users are experiencing the following when they press submit : The webpage is not available...and then no submission is sent.

    why?...is jotform having server problems? 

    this keeps happening every other day! I have not changed any of the form setting in ages!

    Please can you fix this as many users are complaining and it really doesnt help us on our day to day jobs

     

    Website link:

    http://form.jotformeu.com/form/32037057946356

    and

    http://form.jotformpro.com/form/32042645112946

     

    Regards

    Max

    JotForm style jotformeu and
  • Profile Image

    Answered by EliezerN on March 12, 2014 at 12:03 PM

    Hi,

    I performed some tests with your forms (sorry for that), but I was not able to reproduce the issue. The submissions were sent successfully and I was redirected to the Thank You page.

    First form:

    Second form:

    So, could you please let us know if you have been able to reproduce the issue from your side? Are your forms embedded in a webpage? If so, could you please share the URL of the page where they are embedded to inspect if the issue is happening with the embedded veriosions only?

    You may also try to clear your form caches, that might help. Here is how: How to clear your form cache

    We will wait for your response.

    Thanks

  • Profile Image

    Answered by memaxt on March 12, 2014 at 12:09 PM

    Hi there,

    I'm able to submit also, but many users! are not

    I've cleared the cache but to no effect.

     

    you will need to login first to gain access to the webpages

     

    Temporary access:

    Login: jftest1

    Password: jftest1

     

    Form1: http://www.cdreporting.co.uk/incidents.html

    Form2 http://www.cdreporting.co.uk/declarations.html

  • Profile Image
    JotForm Support

    Answered by TitusN on March 12, 2014 at 02:36 PM

    Hello,

    Thank you for allowing us access to check the forms.

    I found one problem that is causing your webpage not to load:

    There is a mismatch in protocols - your form is embedded using a secure method while your website does not have a SSL certificate.

    You can resolve the problem in two ways:

    Option One - replace the form with a non-SSL encrypted embed code:

    1. Log in to jotform using this URL: http://jotformpro.com/login

    2. Get the embed code (which will automatically remove the secure connection to form elements), I would reccomend the Iframe.

    Option Two - Get a SSL certificate for your website

    Please let us know if this helped.