We recently upgraded our account to a Bronze level and we were charged sales tax but we are a nonprofit. How do we get the sales tax refunded?

  • maryleegreen
    Asked on October 26, 2021 at 9:52 AM
  • Kenneth JotForm Support
    Replied on October 26, 2021 at 10:43 AM

    Thank you for reaching support,

    I checked the account, and it is currently not Non-Profit, however, you may apply by going to this page: https://www.jotform.com/nonprofit/pricing/.

    Let us know if you have any further questions.
    Best.

  • maryleegreen
    Replied on October 26, 2021 at 11:40 AM

    Are we able to get a refund since we just upgraded today at the full price?

  • Ashwin JotForm Support
    Replied on October 26, 2021 at 12:02 PM

    I have switched your subscription to bronze yearly plan with non-profit pricing. I have also processed the refund for the difference in discounted price, including the tax amount. Please allow 3-5 days for the amount to reflect in your account.

    Hope this helps.

    Do get back to us if you have any questions.