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maryleegreenAsked on October 26, 2021 at 9:52 AM
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Kenneth JotForm SupportReplied on October 26, 2021 at 10:43 AM
Thank you for reaching support,
I checked the account, and it is currently not Non-Profit, however, you may apply by going to this page: https://www.jotform.com/nonprofit/pricing/.
Let us know if you have any further questions.
Best. -
maryleegreenReplied on October 26, 2021 at 11:40 AM
Are we able to get a refund since we just upgraded today at the full price?
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Ashwin JotForm SupportReplied on October 26, 2021 at 12:02 PM
I have switched your subscription to bronze yearly plan with non-profit pricing. I have also processed the refund for the difference in discounted price, including the tax amount. Please allow 3-5 days for the amount to reflect in your account.
Hope this helps.
Do get back to us if you have any questions.