What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My form doesnt work with outlook.com

    Asked by kikirikey on March 12, 2014 at 11:34 AM

    I closed my account in zoho mail due to several problems regarding my emails not going trough.

    I opened accounts in outlook.com using my custom domain. 

    I have now the same problem, the test emals in my forms for notification dont come trough

    Is there something we can do to fix this urgently, thanks

    Alejandro

    Page URL:
    https://secure.jotformeu.com/form/40587363734360

  • Profile Image

    Answered by pinoytech on March 12, 2014 at 02:01 PM

    Hi,

    I've clone your form and made a test submission in it and I was able to receive notification right away. I've also made test submission in your form and our mail logs shows that my submission was successfully submitted in your email address.

    Current Server: /var/log/jotform/amazonSES.log:[12/Mar/2014:13:53:10 -0400] 40587363734360 AmazonSES Sent email to service@kikirikey.com - MessageID:00000144b76d2f29-0dd17766-03f8-44c7-88a7-086052146153-000000 - RequestId:2c75ddbb-aa0f-11e3-b079-2f739ee488a7

    Can you please contact your email provider and request them to add JotMail's IP Addresses to their whitelist?

    http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    If the said issue still persist, please do let us know.