I integrated Hubspot with my from but it won't allow me to select First Name and Last Name

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    Who_First
    Asked on October 26, 2021 at 06:56 PM

    I have successfully integrated my jotform with Hubspot but the integration does not make the Hubspot First Name and Last Name fields available as destinations for fields from Jotform.


    Screenshot
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    estelle
    Answered on October 27, 2021 at 03:14 AM

    Hello Who_First,

    If I am not misunderstanding your message, the Hubspot integration does show the First Name and Last Name fields. Please have a look at the screenshot below:

    1635317841_6178f851a8656_

    If we have misunderstood your inquiry, could you please write back to us with more details so we can assist you better?

    Thank you

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    Who_First
    Answered on October 27, 2021 at 08:19 AM

    In my Jotform I collect 2 name fields:

    • First Name
    • Last Name

    Hubspot has 3 built in name fields:

    • First Name
    • Last Name
    • Full Name

    The Hubspot field Full Name field automatically combines the fields First Name and Last Name when a record is created.

    So since my Jotform has 2 name fields (First, Last) I can't map them both to 1 field (Full Name) and even if I could, the simple, obvious action would be to map Jotform First Name to Hubspot First Name and Jotform Last Name to Hubspot Last Name.

    But the only name field that appears in the Hubspot integration is Full Name. The First and Last Name fields exist in Hubspot (they're built in) but they don't appear in the list.

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    Lorenz_A
    Answered on October 27, 2021 at 11:29 AM

    Hi there,

    You can use short text fields instead, to separate the First and Last name.

    See the image below.

    1635348515_617970230db0d_The Easiest OnlI hope this helps. Let us know if you need any further assistance.

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    Who_First
    Answered on November 04, 2021 at 10:42 AM

    Please reread the thread.

    The question is not how to add First Name and Last Name to a form.

    It is that the Jotform-created HubSpot integration do not allow selection of First Name and Last Name as targets for those fields.

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    Richie_P
    Answered on November 04, 2021 at 12:58 PM

    Unfortunately, the option to match the first name and last name is not available on the Hubspot integration.

    firefox_L9gzf0fZZg.png

    You can use the full name field in your form instead, to match the fields with Hubpost and your form.

    firefox_jfW0EOM8dD.png