- MichaelAsked on July 18, 2011 at 05:48 PM
I followed your instructions to set up a form to upload to my dropbox account. I can see that jotform has created an folder D:\dropbox\Dropbox\JotForm and another folder D:\dropbox\Dropbox\JotForm\Send a File. Next thing I did was to upload a file using the link: http://form.jotform.com/form/11980322689
I got a "Thank you" reply ( or something like that) but the file I uploaded never got to my dropbox. Instead all I can see is:
Not Answered - 176832383911185920
So what´s wroing here?
- JotForm SupportNeilVicenteAnswered on July 19, 2011 at 03:01 AM
A folder named such as "Not Answered - 176832383911185920" is created automatically when you have set your Dropbox Integration to use the value entered in a field in your form as the folder name, but the submitter did not enter any value in that field. Thus, the folder is named "Not Answered".
However, I checked your form's dropbox integration settings and found out that it is set to "No Folder" which means that the submitted files (a pdf entry and the actual file uploaded) will be stored in the folder named after the form's title.
In your case, the files should be in D:\dropbox\Dropbox\JotForm\Send a File\
If you do not find the files, it is possible that you have not submitted the form successfully. I made a test submit on your form and uploaded a .jpg file. Please confirm if you receive the files in your dropbox folders.
As we are very much eager in helping you resolve this issue, we will be looking forward to your updates. Thank you and have a good one!
- LohrengelAnswered on July 19, 2011 at 07:12 AM
thanks for your reply, meanwhile everything is working like expected. But when first uploading a document, the "not answered -17..." Folder - did not contain the document, instead it got somehow stuck on your server. I than looked at the dropbox integration and found it to be not set. After manually configuring the integration everything is now smooth.
So maybe ther is an issue with the "upload to dropbox wizzard" - but anyway, it all fine now.
Thanks for your help, Michael
- JotForm SupportmlizAnswered on July 19, 2011 at 08:41 AM
It's good to know that the issue with upload was sorted out.
It probably was a temporary issue with the integration.
Please do not hesitate to contact us if you have any further questions.