- egil500Asked on March 12, 2014 at 05:36 PM
When I calculate a value in a filed and chose to include this field in a autorepond message or in the subjecheading the fomfield content is missing in the respond mail that is sent out... is this a bug or do I do something wrong ?
see example on this form
- JotForm SupportjonathanAnswered on March 12, 2014 at 07:48 PM
Have you tried re-creating a new Autoresponder E-mail?
I suggest you also try this to be sure all the new updated fields on the form are carried over to the e-mail template.
Hope this help. Inform us if issue persist.
- egil500Answered on March 12, 2014 at 08:05 PM
Hi there, I have tried that and it work in the body text area if it is in HTML mode, but not in the subject heading of the autoresponder email or in the ThnakyouPage. In txt mode it wont work in the bodytext area either... maybe this is a new bug as it used to function well before ...
- JotForm Supportashwin_dAnswered on March 12, 2014 at 11:12 PM
I'm sorry for the trouble caused to you.
It seems you are right. I did few tests and I was able to replicate the problem you are having. I created a test form and added two auto responders (one HTML and the other one as text). Here are my findings:
Auto-responders with HTML body: Calculation values are displayed in the body but does not display the value in the subject line.
Auto-responders with text body: Calculation values are displayed in the body but does not display the value in the subject line.
Thank you message: Calculation values are not displayed in the page.
I am creating a bug report and sending it to our back end team. We will get back to you as soon as we have any update from them.
- JotForm SupportabajanAnswered on March 13, 2014 at 04:28 AM
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- JotForm SupportabajanAnswered on March 13, 2014 at 04:33 AM
Actually, I've just discovered that the problem has been fixed. Please let us know if everything's okay on your end now.
- egil500Answered on March 17, 2014 at 10:59 AM
Hi there, it still seems like a formfield that is calculated work when it is used in a thankyoupage...
- JotForm Supportashwin_dAnswered on March 17, 2014 at 12:16 PM
I am glad to know that it is now working for you. Upon checking the ticket status, I found that the issue was resolved.
Do get back to us if you have any questions.